Process and Communications Coordinator Collections Spain - PuK in Team Collections Spain in Berlin

Job description

Tasks

Retail Collections is the servicing of accounts with a combined customer outstanding of less than 500,000 for Spain. The focus of this department is loss mitigation through the negotiating with customer to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss for Daimler Financial Services.
The job holder supports Management in adherence to the Service and Quality standards in the Retail Collections area. He/she develops optimization activities agreed with the Manager and functional coordinator. He/she is responsible for the communication and information sharing within the Collections team and operates coachings and trainings to ensure the quality and service standards. He/she is the contact person for the internal partners and the partners in the market regarding process topics.

Your tasks will be:

Process Optimization:
Initiation and continuous implementation of process optimizations to improve service and quality.
Definition of Change Request and coordination with European Operations and the local departments.
Interface adjustments to the areas of Quality Management, Credit, Customer Care, Remarketing and Operations Europe.
Ad-hoc related generation and assessment of qualitative and quantitative data due to Collection processes (CACS, Dialer, SAP).
Taking measures in case of process failures in the day-to-day business.

Communication:
Coordination and execution of Communication activities and functional coaching within the team.
Contact person for any changes and improvements of processes within the department and with regards to other departments and the local market.
Ensuring active communication within the team and supporting solution-oriented thinking and actions.
Preparation and conduction of training and information events.
Triggering key changes in operations, methods and activities of the team.

List Management and Quality:
Surveillance and controlling of processes and the adherence to the work instructions, Service Level Agreement and local compliance.
Operative Process Handling.
Handling of day-to-day operative business in team.
Supervisor and Team Leader support when required.

Qualifications

Education:
Professional education in the area of Banking or other related business areas

Experience and specific knowledge:
Good knowledge in Leasing and Financing and/or Bank Management
Minimum 3-5 years of experience in Financial Services area

Language skills:
Fluent language skills in Spanish, English and German

Soft skills:
High customer focus
Excellent communication and cooperation abilities
Team orientation and problem solving competencies
Analytical and conceptual thinking and moderation competencies as well

This is a full-time job

When sending your online application, please attach your CV, an individual letter and any references you may have (max. 6 MB).
Important: For an optimal selection process, please attach your documents AND complete the application form with details of your academic and professional career as well as your further skills.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.
If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: ************@*******.**

Contact HR: HR Services, Phone: 0711/17-99533.

Desired profile

Qualifications

Education:
Professional education in the area of Banking or other related business areas

Experience and specific knowledge:
Good knowledge in Leasing and Financing and/or Bank Management
Minimum 3-5 years of experience in Financial Services area

Language skills:
Fluent language skills in Spanish, English and German

Soft skills:
High customer focus
Excellent communication and cooperation abilities
Team orientation and problem solving competencies
Analytical and conceptual thinking and moderation competencies as well