Early Collections Professional - Retail Collections Spain in Berlin

Job description

Tasks

We put Daimler vehicles on the road with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles from Smarts to buses. Fairness, openness and integrity are central elements of our corporate culture.
We offer our customers and dealers a premium service with our leasing, financing and insurance products: competent, fast and flexible.
An international team of over 800 people located right at Berlin Alexanderplatz are waiting to meet you. As the best employer in Berlin-Brandenburg we can offer you various opportunities for development and attractive employee discounts.
Come and join us, and become part of an open-minded and committed team!

Early Collections Professional in team Spain minimizes risks, failures and losses by considering and respecting all internal and external requirements. It is a very self responsible role under the business scope of the assigned retail Spain customers.

Your tasks will be:
Responsible for retail areas negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.
Use negotiation tools to determine a customers reason for delinquency.
Provide proactive thinking to utilize internal tool kit to assist customer in determining the proper resolution (payment, restructure, voluntary surrender).
Provide restructuring agreements to qualified customers.
Provide support to collections third parties.
Manage of incoming/outcoming emails, letters, faxes and payments allocations.

Qualifications

Education:
(Bank-) Commercial education, additional qualification desirable

Experience and specific knowledge:
Ideally first experience in debt collection or customer services
Good knowledge in conflict resolution and customer retention
Preferred experience working in call center environment

Language skills:
Spanish and English proficient

Soft skills:
Communication skills, flexibility, good skills in negotiating, good self assertion
Good teamwork skills as reliable and self reliant way of working

This is a full-time job, temporary for 2 Year(s)

When sending your online application, please attach your CV, an individual letter and any references you may have (max. 6 MB).
Important: For an optimal selection process, please attach your documents AND complete the application form with details of your academic and professional career as well as your further skills.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.
If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process:

Contact HR: HR Services, Phone: 0711/17-99533.

Desired profile

Qualifications

Education:
(Bank-) Commercial education, additional qualification desirable

Experience and specific knowledge:
Ideally first experience in debt collection or customer services
Good knowledge in conflict resolution and customer retention
Preferred experience working in call center environment

Language skills:
Spanish and English proficient

Soft skills:
Communication skills, flexibility, good skills in negotiating, good self assertion
Good teamwork skills as reliable and self reliant way of working