Customer Service Representative (f/m) Belgium, car2go Europe GmbH

Job description

Tasks

- You are responsible for service oriented handling of customer inquiries via email (main focus on 2nd level requests, complaints, invoice/accounting related topics, etc.)
- You decide on debits/credits to customers as needed and appropriate in accordance with policies and procedures
- You are responsible for processing and tracking of traffic and towing offenses
- You take over the processing and assessing penalties for violations related to car2go Terms and Conditions, following the provided guidelines
- You are the local contact person for other car2go customer service teams & registration partners
- You do not hesitate to pick up the phone if relevant
- You support continuous quality improvement with your feedback and ideas in cooperation with the supervisor & quality manager

Qualifications

- Preferably you have a professional education in business administration
- You have a minimum of 2 years professional experience, ideally in the customer service environment
- You are passionate about customer service and the concept of flexible mobility
- You are service oriented
- You have excellent verbal and written skills in Flemish, French and English
- You have deep knowledge of MS Office
- You enjoy working in a team, showing initiative and introducing new ideas
- You have a multitasking ability and you are able to prioritize workload

This is a full-time job. (also suitable for part-time)

car2go is the worldwide leading mobility concept in the area of free floating carsharing. Our service is used by more than a million customers at over 30 locations in Europe, North America and Asia. The passion for new ideas and a pronounced service concept is the focus of our powerful team with more than 500 employees all over the world. The internationally active company is a subsidiary company of Daimler AG.

We offer:
- Contributing to the future of a fast growing and sustainable company
- Working autonomously with many possibilities to contribute your own ideas
- Working in an international environment

Please apply online only and attach your CV, enter your cover letter in the field of motivation of the online form and attach all employers reference certificates (all attachments in total may not exceed 6 MB).

You are welcome to submit your application in English or German.

We particularly welcome applications from disabled persons.

For questions, please dont hesitate to contact the HR Team of car2go: ************@*******.**

Desired profile

Qualifications

- Preferably you have a professional education in business administration
- You have a minimum of 2 years professional experience, ideally in the customer service environment
- You are passionate about customer service and the concept of flexible mobility
- You are service oriented
- You have excellent verbal and written skills in Flemish, French and English
- You have deep knowledge of MS Office
- You enjoy working in a team, showing initiative and introducing new ideas
- You have a multitasking ability and you are able to prioritize workload