Business Process Management Assistant

Job description

Tasks

Reporting to

·  Business Process Management Manager

Main Objective

·  Prime job responsibilities will include First Level IT support of critical After-Sales application, its related sub-systems and the interfaces to/from central/standard and local systems. Support the team with basic hardware support, troubleshooting and reporting

Responsibilities:

·  First Level Support for SPICS and After-Sales Applications for RLC and AS, GD users

·  Support the SPICS -Spare parts and inventory control system maintenance

·  Liaise with second level central technical teams for critical errors and escalations

·  Troubleshoot interface errors for SPICS and other subsystems

·  Support Service Providers for Import/Export Documentation processes e.g. country Specific Blocking, Mirsal-II, Dubai Chamber of Commerce etc.

·  Responsible for daily data maintenance task

·  Create Master Data (Parts, Customers, Vendors) Management including Credit Limits

·  Create and Manage user accounts and access

·  Process special orders OTD, obsolete stock, return orders, initial stock orders and scrap orders in SPICS

·  Handle the Release management for the After-Sales applications

·  Support the Basic hardware and office equipment maintenance and support (Desktop Support)

·  Prepare for the inventory evaluations (SIRON) and Ad Hoc reports

·  Coordinate the solution of technical problems in SPICS with Other Service Provider and Vendors

Qualifications

Attributes

·  Passion

·  Respect

·  Integrity

·  Discipline

·  Analytical skills

·  Good organizational skills

·  Dedication

·  Commitment

Knowledge/Skill/Experience

·  2-5 years’ experience in application administration preferable on

·  z/OS or Unix/Linux platform

·  Process know how of logistics supply chain

·  Understand the value chains of the Business Partners

·  Expertise in MS Excel and MS Access

·  Expertise in working with flat files

·  Excellent spoken and written skills in English language

·  Working knowledge of supply chain systems and processes

·  Experience with at least one or more of CA/IDMS, DB2 or SQL

Qualification

·  University degree or Diploma in IT / Business Administration / Mathematics / Statistics

·  Certification in DBA and Programming

Targeted Start Date:01/01/2017

Desired profile

Qualifications