Business Unit Manager Presentation Technologies # 076143

Job description

Overall operational management responsibility of the Warsaw Investment Banking and Capital Markets (IBCM) Presentation Technologies (PresTech) site:

· Supervise day to day operation of the captive Presentation Technologies Center ensuring that the quality of work produced is of a high standard and that adequate staff are available to meet the service demands
· Issue management of issues raised against both teams is investigated and resolved satisfactorily in a timely fashion (complaint and mistake handling, conflict management)
· Ensure regular checks or sign off of GARS review and access rights, application licensing approvals, business recovery planning, audit and security compliance, queue access permissions, building and restricted access approval
· Primary responsibility of overseeing the recruitment process
· Manage the development of all staff with the assistance of Shift Leads creating opportunities for team development
· Relationship management with key stakeholders of the service
· Collaborate with Global IBD PresTech management in coordination of service pilots and roll-outs, managing user lists, internal handling processes, setting staff roles / expectations and training process, setting service level agreements
· Collate with the local PB Presentations team to share recruitment, training and workflow best practices and design resources. Work with key local facilities and HR staff in Warsaw to support the unit appropriately

Desired profile

·  Excellent customer service, relationship and people management skills
·  Flexible and prepared to work varied hours across shifts
·  Higher level degree
·  Thorough knowledge of MS PowerPoint, Word and Excel
·  At least 2 years' experience in team management
·  Superior organizational and time management skills
·  Outstanding English skills written
·  Ability to work well under pressure
·  Excellent eye for accuracy and detail

If you apply for this role this means you agree with the following statement:

“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.

Furthermore, I authorize Credit Suisse Group AG and its' affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

Credit Suisse and affiliates registration details.-

Credit Suisse (Poland) sp. z.o.o Registered office - Rondo ONZ street, 00-124 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its' affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim “