Crossfinder Support

Job description

Crossfinder Support

We Offer...

The PTG Equities support team cover many aspects of support for the production environment from user facing business support, system monitoring, change/ release management & deployment, environment management, metrics & KPI’s, capacity planning, automation of manual support processes and service level management with the user base.

 

Additional duties and responsibilities:

 

Support for AES, LLDMA, and other proprietary systems. Weekend and holiday coverage sometimes required. Travel to other offices may be required.

 

You Offer...

· Relevant experience in production application support environment.
· Solid LINUX/UNIX knowledge.
· Skilled with Shell, and PERL scripting.
· Solid knowledge of equity markets and order types.
· Solid knowledge FIX.
· Skilled in SQL.
· Minimum of 2 years relevant Production Support and incident management experience.
· Ability to work weekend, and on call rotations if required.
· Bachelor's Degree is required preferably in Computer Science.
· Experience in a client driven technology role working as part of a global team.
· Unbridled enthusiasm and desire to be the best in class.
· A mind-set of continuous improvement.
· Unwillingness to accept status quo and a passion for driving transformational change.
· Natural communicator.
· Ability to best leverage the diverse resource pools and skills available to deliver results.
· Thorough understanding of the value and application of technology.
· Client focused and biased in pursuit of business goals and objectives.
· Risk minded and aware; able to manage risk deliverables and commitments.
· Innovative and prepared to try different ideas where this could be beneficial to the environment and our clients.

Desirable:

· Experience in development or support in business line.
· Understanding of the full software development lifecycle.
· Knowledge of some of FX and Equities processing.

Other Requirements:

· Excellent written and verbal communication skills.
· Effective communicator.
· Flexible, proactive and self-motivated with a proven ability to assimilate and apply information rapidly and effectively.
· Solid understanding of basic financial terms & concepts.
· Ability to handle stressful situations and be able to multi-task.
· Solid analytical and problem solving skills.
· Delivery & detail oriented.
· Working with diverse, international team in multiple locations and cultures.
· Ability to build solid links across global teams.
· Demonstrated ability to support demanding users with proven ability to handle pressure.
· Ability to plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably.
· Ability to analyse a complex problem and identify potential solutions by exploring diverse alternatives, including, where applicable, risks and potential business impact.
· Ability to make the rapid, correct decisions based on the necessary information and to take action accordingly.
· Clearly and comfortably delegates both routine and important tasks and decision while retaining accountability.
· Consistently demonstrates integrity, fairness and professional conduct.
· Is attentive to controls and addresses risk.
· Track record of working pro-actively in a support environment, identifying issues and finding ways to automate/ resolve them.

EEO Statement

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

Desired profile

You Offer...

· Relevant experience in production application support environment.
· Solid LINUX/UNIX knowledge.
· Skilled with Shell, and PERL scripting.
· Solid knowledge of equity markets and order types.
· Solid knowledge FIX.
· Skilled in SQL.
· Minimum of 2 years relevant Production Support and incident management experience.
· Ability to work weekend, and on call rotations if required.
· Bachelor's Degree is required preferably in Computer Science.
· Experience in a client driven technology role working as part of a global team.
· Unbridled enthusiasm and desire to be the best in class.
· A mind-set of continuous improvement.
· Unwillingness to accept status quo and a passion for driving transformational change.
· Natural communicator.
· Ability to best leverage the diverse resource pools and skills available to deliver results.
· Thorough understanding of the value and application of technology.
· Client focused and biased in pursuit of business goals and objectives.
· Risk minded and aware; able to manage risk deliverables and commitments.
· Innovative and prepared to try different ideas where this could be beneficial to the environment and our clients.

Desirable: