BestDrive Kansas City Service Manager

Job description

Job Description

Position Summary:
As a Service Manager you will manage the service activities for a busy commercial tire & service center. The Service Manager will be involved with the operation and maintenance of a commercial fleet repair and warehouse by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities:
· Provide general supervision to inside and outside service technicians: mounting and balancing tires, repairing valve stems, etc.
· Running the service side of the business, dispatch, drive up, routing, inside selling, answering phones, inventory control.
· Communicate effectively with customers and employees in assessing customer needs.
· Meeting customer requirements for service in a timely manner.
· Ensure that work quality is maintained and tires correctly labeled.
· Quoting tire prices, including casing trade­ins, accurately.
· Assist with the hiring and training of new Service Department employees.
· Provide back­up to General Manager in store operations.
· Assisting the General Manager in implementing programs and procedures to ensure the safety of associates and customers.
· Verifies equipment and merchandise on service trucks.
· Ensure that tools for shop and service trucks are replaced and/or repaired.
· Responsible for the accuracy of mileage, maintenance and fuel consumption records on service vehicles.
· Ensures that all service vehicles have regular preventative maintenance and are in proper operating condition.
· Maintain reasonable inventory levels of supplies and materials to maintain uninterrupted production at varying seasonal demands.
· Maintain Hazardous Materials Book required by OSHA.
· Complete paperwork as required for inventory, payroll, accounting, etc.
· Ensure that general housekeeping responsibilities are performed.
· Excellent safety and attendance performance is expected.

Desired profile

Job Requirements

Job Requirements
· HS Diploma required. Some college or military education preferred.
· Automotive or previous tire industry experience required with three to five years in a service capacity
· Ability to apply basic math, reading, and writing skills
· Ability to communicate effectively with customers and coworkers

EEO Statement

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at 248.209.4000.