Customer Success Onboarding Specialist - Contentsquare - Paris

Job description

In a few words

As a Customer Enablement Manager, you will guide new clients in the optimal use and adoption of the Contentsquare solution. As the first point of contact for your clients in their relationship with Contentsquare, you will be responsible for providing them with the best onboarding experience and empowering them to use the tool autonomously.

What you will do:
Ensure solution enablement in client’s organisation:
- Identify key users of the solution and build strong relationships with them
- Build a training roadmap which suits their needs, profiles and constraints
- Configure and analyse client data within the Contentsquare tool
- Engage clients in the use of the solution by providing dedicated and tailored support which align with their strategic business goals
- Lead training sessions and guide users on their path to certification and autonomy
Coordinate actions to ensure client's satisfaction:
- Ensure the adoption of the solution and provide personalised solutions for usage optimisation
- Be the voice of the customer and provide internal feedback on how Contentsquare’s solution can be improved
Provide a great and profitable Customer Experience including online and offline services:
- Contribute content to online resources (e-learning, certification, documentation,...)
- Coordinate internal resources to gather knowledge from cross-fonctional peers (Data Analysts, UX/UI Designers, Product team, Customer Care,...)
- Learn from in-person sessions and apply knowledge to improve online resources

Desired profile

What we are looking for:
- French and English speaker
- Exceptional presentation, written and oral communication skills
- Endorsing a « teacher » approach and providing guidance to your interlocutors
- Enthusiastic about Marketing Data and Analytics
- Logical and analytical mindset, with a great passion for problem resolving
- Dedication to customers and ability to create a trustful relationship
- Ability to adapt to different clients’ situations and provide the best suited solutions
- Comfortable working in a fast-paced, technically challenging environment
- At ease with Teamwork and with managing multiple projects at the same time

Ways to stand out from the crowd:
- Previous experiences in Analytics, A/B test and/or data-oriented businesses will be appreciated.
- A third language skill is a “plus”.

Does this sound like it was written for you? Excellent! Please apply and let’s explore this together :)

About Contentsquare

Contentsquare is a fast-growing startup founded in 2012 with the mission to improve digital experiences across the board. To do this, we developed an innovative SaaS solution that helps businesses understand how people are behaving on their digital platforms and how they can optimize the customer journey.

We love having a close relationship with our customers such as Walmart, Tiffany & Co, l’Occitane, Kering, L’Oréal, and more.

Since 2012 we have had 150% YOY growth and raised $60M in Jan 2019 to accelerate our international expansion with one goal: to become the leading Digital Experience Insights platform thanks to the infinite possibilities of AI.

With offices in Paris, London, New York, Munich and expanding throughout North America and Asia we have a great international team with tons of career opportunities, a unique environment with strong values, a fun atmosphere, a very exciting vision and culture!