Customer Service Advisor
Graduate job Lutterworth (Leicestershire)
Job description
We have a number of exciting opportunities available for experienced Customer Service Advisors to join our brand new Call Centre based at Magna Park in Lutterworth.
Harvey’s the Furniture Store is owned by Steinhoff International and has the backing and infrastructure of a huge global furniture leader. Harveys are the largest furniture specialist in the UK with over 150 stores nationwide.
We are looking for a team of confident and passionate individuals to join our exciting new venture. We need people who understand that excellent customer service is all about the customer experience.
The main duties and responsibilities of our Customer Service Advisors include:
- Being the first point of contact for all communication channels available to our customers
- Handling Customer queries through to conclusion
- Providing general help and information to customers
- Liaising with various departments to resolve customer enquiries including stores, suppliers and distribution centres
- Any ad hoc administration duties as required
The essential qualities we are looking for in our team include:
- Excellent communication skills both verbal and written
- Previous customer service experience e.g. call centre or retail
- Good IT skills, familiar with MS Office, Word and Excel
- An understanding of the processes and procedures involved in resolving customer queries
- A passion for delivering customer service excellence
- Be able to work 37.5 hours per week between the hours of 8am-7pm Monday-Friday and Saturdays required on a rota basis.
In return we offer a salary of £15,500 p.a. and fantastic career progression opportunities. There is opportunity to earn an extra £1,200 in bonuses to make an overall potential earning of £16,700 p.a.
To be suitable for this role your background might be a Call Centre Advisor, Contact Centre Agent, Customer Services Representative or Retail Assistant.
If you are passionate about providing excellent customer service then please press apply today.
Closing Date: 9th October 2015