Omnichannel Agentic - Consulting - Luxury - Freelance
Experienced job Paris (Paris)
Job description
Mission Overview
A leading global luxury group is looking for support in mapping and developing omnichannel agentic client journeys.
The assignment aims to explore how emerging agentic technologies, including LLMs and autonomous agents, can transform client interactions, create new experiences, unlock business value, and support the development of new commercial opportunities.
The mission will also involve defining clear boundaries around relevant use cases, potential risks, data governance, and alignment with the group’s business model and internal policies.
1. Mission
Support a leading global group in the mapping and development of Omnichannel Agentic client journeys.
Capture Business Value
Innovate and develop client journeys by leveraging:
New touchpoints, such as LLMs and autonomous agents
New experiences, such as enhanced services
New business opportunities, such as incremental sales and increased customer engagement
Leverage Technology Possibilities
Utilize new capabilities offered by agentic technologies.
Set Boundaries
Define relevant use cases and identify those incompatible with the business model, such as intermediation and data governance constraints.
Three Main Workstreams
A. Provide Visibility to Top Management
Provide top management with visibility on:
Existing initiatives
Potential opportunities
Associated risks
B. Influence Key Technology Providers
Influence key technology providers to incorporate the group’s specific needs into their feature roadmaps.
C. Guide the Group’s Individual Entities
Guide the group’s individual entities on agentic use cases by clarifying:
Which use cases should be explored
Which use cases do not align with internal policies
2. Scope Covered
Channels
The scope covers various channels, including:
AI platforms, including specialized LLMs
Social platforms
Media publishers
Indirect distributors
Group-owned channels, such as physical locations, customer service, and owned digital platforms
Geography
Global scope, with a primary focus on major Western markets.
3. Approach
Internal IT
Collaboration with internal IT teams for:
Onboarding
Use case review
Identification of key IT solution vendors
IT Solution Vendors
Interviews with:
Leading software providers
Innovative startups
Agentic Platform Players
Engagement with major agentic platform players, including:
Major AI platform providers
Social media platforms
Media publishers
The assignment will involve presenting the group’s needs in terms of:
Use cases
Features
Prerequisites
This work will be conducted in collaboration with the relevant internal teams.
Individual Entities
Workshops with the group’s individual entities to:
Assess ongoing projects
Prioritize future use cases
Refine strategies
Identify specific needs
Prepare potential Proofs of Concept
Key Challenges
The assignment sits at the intersection of several strategic priorities:
Omnichannel client journey transformation
Generative AI and agentic technologies
Business innovation and value creation
Customer engagement and incremental sales
Data governance and risk management
Technology provider management
International stakeholder coordination
Use case prioritization and POC preparation
Desired profile
Senior consultant with strong experience in omnichannel customer journeys and digital transformation.
Solid knowledge of Generative AI, LLMs, autonomous agents, and agentic use cases.
Strong business acumen and stakeholder management skills in international environments.
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