Front Office Manager Assistant - City Relay - London - Wizbii

Front Office Manager Assistant

  • By City Relay
  • Internship
  • London (United Kingdom)
  • Hospitality / Tourism

Job description

Do you want to be part of a successful and fast growing startup based in the the heart of London? Then this is the role for you!
We are rapidly growing vacation rental company based in London venturing also in property acquisition, development and management. We are currently looking for a skilled intern to join our Reception Desk as Front Office Assistant to build and maintain relationships with our customers. You will provide customers with the highest quality customer service whilst resolving problems and enquiries in an effective and timely way. They’re at the very heart of our business, which is where you’ll be, looking after them through thick and thin.

Core responsibilities
Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.
Check-in: meet and greet the guests at their arrival.
Guiding and supervising operations team members and coordinating the post-booking procedure.
Achieve the highest standards of attentive customer service.
Updating, confirming and making changes to customer’s reservations and advising customers of itinerary schedules.
Problem solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.

This role will require you to be put under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem solving skills.

Native/ Fluent English
Driving Licence
Excellent communication and immaculate presentation skills
Passionate about customer service
Excellent London knowledge
Working 8 hours per day - 5 days per week between 9am and 10pm depending on your schedule.

The Benefits
£500 per month + £200 of monthly bonus.
An excellent working environment with small, young and dynamic team, almost much responsibility at times.

Start date: August 2017

Seeked profile

Studying towards a Bachelor degree in Hospitality or Travel and tourism.

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About City Relay

City Relay operates across 3 different London locations and has more than 50 employees. 
Being local we know our area better than anyone and we have the proximity to our hosts to offer the best quality service in the shortest amount of time.

As we are growing quickly, we are always looking for new talent to join our team as full-time members of staff. This is a great opportunity for anyone looking to be a part of an exciting new venture in one of the fastest growing industries. 

We are an employer that values every individual, we offer growth opportunities and fast career progression to our top performers. We support employees professional development and encourage them to attend external and internal training! We want to certify our employees in their field, so we pay expenses for training!

We take care of our employees in more ways than one. 
Our perks include a 20% discount in our City Relay properties for friends and family when visiting London, we want to make them feel welcomed and taken care as part of our family! 
You get a company mobile phone and Apple products to make your life easier. One of the most enjoyable perks we have is the monthly company drinks all paid by the company, we choose different places each time, it is an event not to miss.

One benefit of having amazing coworkers is enjoying each other’s company, and we make up some good excuses to have fun together. 
What can be better than working with your friends and this means celebrating every big moment with them; work anniversaries, birthdays and so much more with amazing birthday cakes, snacks, funny cards etc…

We have three amazing locations in London with the head office in the heart of Notting Hill on famous Portobello Road right next to the famous door from the Notting Hill movie with Hugh Grant, you can definitely see our door it’s a blue door (what else?) with two crazy eyes, how you could miss this? 
Such a vibrant area with many delicious options for lunch and coffee, it is an office break paradise
And let’s not forget our exclusive balcony for sunny breaks and celebrations.

Sounds like what you've been looking for?
Then come on in - apply with one swipe and become a member of your team in no time!

We can't wait!

4 vacancies open at City Relay

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