Front Office Manager Assistant

Job description

Do you want to be part of a successful and fast growing startup based in the the heart of London? Then this is the role for you!
We are rapidly growing vacation rental company based in London venturing also in property acquisition, development and management. We are currently looking for a skilled intern to join our Reception Desk as Front Office Assistant to build and maintain relationships with our customers. You will provide customers with the highest quality customer service whilst resolving problems and enquiries in an effective and timely way. They’re at the very heart of our business, which is where you’ll be, looking after them through thick and thin.

Core responsibilities
Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.
Check-in: meet and greet the guests at their arrival.
Guiding and supervising operations team members and coordinating the post-booking procedure.
Achieve the highest standards of attentive customer service.
Updating, confirming and making changes to customer’s reservations and advising customers of itinerary schedules.
Problem solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.

Requirements
This role will require you to be put under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem solving skills.

Native/ Fluent English
Driving Licence
Excellent communication and immaculate presentation skills
Passionate about customer service
Excellent London knowledge
Working 8 hours per day - 5 days per week between 9am and 10pm depending on your schedule.

The Benefits
£500 per month + £200 of monthly bonus.
An excellent working environment with small, young and dynamic team, almost much responsibility at times.

Start date: August 2017

Desired profile

Studying towards a Bachelor degree in Hospitality or Travel and tourism.