Technical Consulting Engineer - Global TAC Firewall

What You'll Do

Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

Role & Responsibilities

• Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.
• Solves reported product and network problems of moderate complexity.
• Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
• Provides basic systems/product training and intellectual property material.
• Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.
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Who You'll Work With

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.

Who You Are

Minimum Qualifications

• Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).
• 3+ years of related experience.
• Direct customer support experience required
• Good technical foundation in networking (CCNA equivalent level or above) is required.
• Good knowledge on CISCO Security products, ASA, IOS and IOS-XE ZBPF, CSM, NGFW, NGIPS, FTD, FirePower and NAT.
• Passion and demonstrated ability to learn and work in a multicultural team environment.
• Service excellence attitude
• Ability to drive to achieve goals with limited supervision
• Analytical skills
• Ability to work on project / product testing independently.
• Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus.
• Position is based in Mexico City, any incumbent must reside in the city.

Desired Skills

• Other technology or product knowledge, experience or certifications in the following areas are a plus: routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
• Preference for Cisco Certification: CCNP R&S, CCNP Security, CCIE security.
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Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.