Client Development Assistant Internship

Job description

Support the Client Development Manager on Client Development and Direct Marketing operations
Maximise Clients Knowledge within the boutiques and across the business
Optimise boutique use of the CRM system

• Monitor weekly and monthly reporting for the Boutiques, HQ, Finance department and Management of the zone

• Monitor Direct Marketing tools and associated operations:
- Collect catalogues, look books and gifting requests from the Boutiques and place orders with HQ
- Receive and despatch communication tools and gifting, etc.
- Ensure smooth process of DM actions and maintain goal focus within the Boutiques

• Participate in LT project related to CRM activities.

• Take part in the Boutique Events structure:
- Support occasionally the Marketing department in the organisation of events/activities
- Monitor strong clients attendance to in-store events
- Stand at the front of house for the check-in of guests or on site for the collection of customers’ details
• Collect and share feedback on Direct Marketing activities with Management and HQ
• Improve database accuracy and CRM system on hand to optimise the boutique KPI’s, monitor the capture rate performance
• Reply to all boutique requests
• Visit the boutiques regularly
• All other tasks assigned within the marketing department

Desired profile

• 6 months to 1 year related experience in Client Development / statistics and analysis of data performance
• Strong understanding of retail business operations
• Strong oral and written communication skills
• Strong analytical, reporting and presentation skills
• Proficient in use of Window Office (Excel, Word, PowerPoint)
• Quick adaptation to a new software/system
• Knowledge of Neolane CRM system will be a plus
• Time Management Skills
• Committed, flexible, self-motivated
• French would be an advantage