Community And Support Manager

Job description

Chip is an automatic savings app. It helps you save without feeling it, to save up for the things that matter to you. The app helps people achieve things, and it makes them really, really happy. (Seriously, it does – check out our Twitter).

One of the best features of the app is our live chat. Users can press the ‘live chat’ button on the main app screen at any time between 9am and 6pm, and within seconds they will be chatting to a Chip employee who can help them out with any questions or issues. That means we’re able to solve problems and answer questions with lightning speed.

But live chat is more than just customer support. We have an incredibly engaged user base and people love interacting with the app – live chat is our main link to them. Live chat needs to embody the personality of the Chip app – bright, cheeky, whip-smart, funny and with a slightly unhealthy love of emojis.

We’re a young company, and until recently if you hit ‘live chat’ you would have been speaking with the CEO, the CMO or the COO. Now our user numbers are growing rapidly and we need someone to come and take ownership of this core component of the app functionality.

What you’ll be doing

Dealing with all queries that come in through live chat
Troubleshooting technical issues
Answering questions on anything and everything to do with the app
Ensuring that every single person leaves live chat with a smile on their face
Reporting bugs and UX issues to other members of the team

Who you are

You can get your head around a complex system quickly
You can type really fast
You find it easy to juggle and prioritise different tasks
You’re chilled under pressure
You are sunny, funny, friendly and naturally engaging
Making people happy is your jam
You have an arsenal of bad puns and silly jokes

What we can offer you

Fun office in Angel
Relaxed company culture
Dynamic, high-growth environment
Potential for progression

Desired profile

Maths, English GCSE A*-B
Degree not required but advantageous
Previous customer service experience preferable