Account Executive
Graduate job South Croydon (Greater London)
Job description
Overview
Charterhouse Claims is a leading claims management company based in South Croydon who is looking for an individual to join the rapidly expanding team as an Account Executive on a permanent basis.
The role will involve communication with customers, banks and the Financial Ombudsman Service (FOS) to ensure clients complaints are managed to conclusion.
Job Functions
- Creating customer files and updating the systems within agreed operational and regulatory procedures including the correct input of data onto a client management system.
- Answering any questions and responding to correspondence within the set time frame which at times will include complex queries.
- Liaising with clients and financial institutions to ensuring that claims are managed in a professional capacity and that progression is within adhered timeframes.
- Ensuring customers are kept updated which will include written and verbal contact
- Contribute to the overall team performance, achieve quality and productivity goals whilst achieving agreed individual objectives and meeting business deadlines.
- The ongoing development and management of 3rd Party Relationships.
Requirements
- Competency with IT office systems including email, word processing, spreadsheets (WORD AND EXCEL).
- Excellent standard of written and telephone communication skills.
- Able to self-manage workload, forward thinking and solution focused
- Attention to detail and high level of accuracy and the ability to demonstrate ongoing competency.
- Skills in analysis, problem solving and decision making.
- Drive and ambition to levitate the company to new performance levels by contributing to the improvement of existing and development of new operating systems.
This is a full time position, made permanent after successful completion of a 6 months probationary period, references and a basic DBS check.
In return you will receive a competitive salary, 22 days annual leave plus public and bank holidays, overtime pay and the invaluable opening for an esteemed career and future leading role within the financial services industry.
Desired profile
Overview
Charterhouse Claims is a leading claims management company based in South Croydon who is looking for an individual to join the rapidly expanding team as an Account Executive on a permanent basis.
The role will involve communication with customers, banks and the Financial Ombudsman Service (FOS) to ensure clients complaints are managed to conclusion.
Job Functions
- Creating customer files and updating the systems within agreed operational and regulatory procedures including the correct input of data onto a client management system.
- Answering any questions and responding to correspondence within the set time frame which at times will include complex queries.
- Liaising with clients and financial institutions to ensuring that claims are managed in a professional capacity and that progression is within adhered timeframes.
- Ensuring customers are kept updated which will include written and verbal contact
- Contribute to the overall team performance, achieve quality and productivity goals whilst achieving agreed individual objectives and meeting business deadlines.
- The ongoing development and management of 3rd Party Relationships.
Requirements
- Competency with IT office systems including email, word processing, spreadsheets (WORD AND EXCEL).
- Excellent standard of written and telephone communication skills.
- Able to self-manage workload, forward thinking and solution focused
- Attention to detail and high level of accuracy and the ability to demonstrate ongoing competency.
- Skills in analysis, problem solving and decision making.
- Drive and ambition to levitate the company to new performance levels by contributing to the improvement of existing and development of new operating systems.
This is a full time position, made permanent after successful completion of a 6 months probationary period, references and a basic DBS check.
In return you will receive a competitive salary, 22 days annual leave plus public and bank holidays, overtime pay and the invaluable opening for an esteemed career and future leading role within the financial services industry.