Customer Service Representative - Part Time

Job description

Make your passion your pay cheque!

We are growing and recruiting for enthusiastic individuals to join our award winning contact centre team. We offer a great working environment, fantastic opportunities and a competitive package.

The Role

Charles Tyrwhitt are a full-scale multi-channel retailer and a leading British menswear brand. We continue to grow rapidly both in the UK and internationally with increasing sales year on year. To help manage this on-going growth and continue to improve service levels, our multi-award winning Customer Service Team have some fantastic opportunities for Customer Service Representatives to join our well established Milton Keynes operation.

You will be the direct link for our customers and will represent the Charles Tyrwhitt brand to the highest possible standard, ensuring all customers receive a professional, consistent and excellent level of customer service.

You’ll answer all inbound calls from customers to place orders, manage queries and resolve issues or complaints. You’ll then ensure all CT systems are updated accordingly. You’ll respond to customer’s emails and make the necessary outbound calls to resolve any issues. You’ll perform a variety of admin tasks to support the wider customer service team and work within key targets set by your Team Leader.

We are looking for part-time candidates to cover a range of evening and overnight shifts. These are based over 5 days a week and include working alternate weekends.

What we are looking for

You’ll have some experience in providing excellent front line customer service either in a Contact Centre environment or similar. You’ll have an understanding of what makes excellent customer service and have a real desire to go above and beyond for our customers. You’ll have excellent communication skills, both written and verbal and have good PC skills. You’ll be flexible with working patterns and be happy to work weekends.

Our Values

• Quality with Value Matters: We believe in delivering great quality combined with exceptional value; value that surprises and delights
• Customers Matter: We believe in making it easy for our customers and being accessible
• People Matter: We are friendly and approachable "can do" professionals. We enjoy performing at the top of our game
• Growth Matters: We like to beat our profit and sales targets. It is in our blood. Jermyn Street to the world!
• Simple and Straightforward: We like to "keep it simple" and "make it easy"
• We are Cost Conscious: We are not profligate, extravagant or showy
• We believe in teamwork: We enjoy working effectively as a team both within our departments and across departments
• We are Quirky and Fun: We are quirky - not boring! We are British!

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