Customer Service Representative

Job description

The Role

Charles Tyrwhitt are a full-scale multi-channel retailer and a leading British menswear brand. We continue to grow rapidly both in the UK and internationally with increasing sales year on year. To help manage this on-going growth and continue to improve service levels, our multi-award winning Customer Service Team requires Customer Service Representatives to join our London operation.

You will be the first point of contact for our customers and represent the Charles Tyrwhitt brand to the highest possible standard, ensuring all customers receive a consistent and excellent standard of customer service.

You’ll answer all inbound calls from customers to place orders, manage queries and resolve issues or complaints. You’ll then ensure all CT systems are updated accordingly. You’ll respond to customer’s emails and make the necessary outbound calls to resolve any issues. You’ll perform a variety of admin tasks to support the wider customer service team and work within key targets set by your Team Leader.

We are looking for candidates to cover a range of shifts, these include full-time and part-time ranging from Monday-Friday, weekend and overnight shifts. Please let us know on your application what you’re looking for.

What we are looking for

You’ll have some experience in providing excellent front line customer service either in a Contact Centre environment or similar. You’ll have an understanding of what makes excellent customer service and have a real desire to go above and beyond for our customers. You’ll have excellent communication skills, both written and verbal and have good PC skills. You’ll be flexible with working patterns and be happy to work weekends.

Who we are

A multi channel British retailer, specialising in formal men’s shirts, shoes, knitwear, accessories as well as lines of womenswear and a casual range.

Charles Tyrwhitt started in 1986 by Nicholas Charles Tyrwhitt Wheeler from his room at Bristol University as he felt he could make a shirt better than anybody else.

Charles Tyrwhitt’s British flagship store is on Jermyn Street, synonymous with the finest shirts in the world since the 1800’s. We now have 23 stores worldwide, including stores in New York, Paris, Washington DC and most recently in Chicago.

Charles Tyrwhitt is a multi-channel retailer, appealing to customers who shop in-store, online or by mail order. The company operates principally in Britain, Germany, USA and Australia with customers over 100 countries worldwide.

Our Values

• Quality with Value Matters: We believe in delivering great quality combined with exceptional value; value that surprises and delights
• Customers Matter: We believe in making it easy for our customers and being accessible
• People Matter: We are friendly and approachable "can do" professionals. We enjoy performing at the top of our game
• Growth Matters: We like to beat our profit and sales targets. It is in our blood. Jermyn Street to the world!
• Simple and Straightforward: We like to "keep it simple" and "make it easy"
• We are Cost Conscious: We are not profligate, extravagant or showy
• We believe in teamwork: We enjoy working effectively as a team both within our departments and across departments
• We are Quirky and Fun: We are quirky - not boring! We are British!