Salesforce IT System Administrator

Job description

Description

Salesforce IT System Administrator

Primary Responsibility:

The Salesforce Administrator will focus on Salesforce.com , providing functional and technical knowledge to ensure successful delivery of an innovative, high quality solution to the F&B sales organization. This individual is responsible for key activities on Salesforce.com including; Salesforce system administration, system configuration including testing, training and on-going support.

Key Areas of Focus:

· Collaborate with third party development team, Appirio, and/or other IT technical teams
· Support approved changes, and seek opportunities to enhance the efficiency and effectiveness of Salesforce.
· Analyze new features, software, technologies as it relates to Salesforce and their usefulness in Chanel's environment.
· Work with business partners to define Salesforce priorities and determine level of effort.

Essential Functions

· Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce.com release upgrades
· Communicates regularly with the Salesforce.com super users to support them in their role and provide information and training on new features and functionality (Support may include assistance with data imports/exports, assistance with data integrity projects or other requests)
· Communicates regularly with the Salesforce.com Business Administrator, IT Leadership, and other stakeholders to ensure functionality meets business needs
· Works with project manager and development team at Appirio on issue tracking and release plan
· Maintains at least high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.
· Work with business to evaluate and analyze business processes and opportunities for SalesForce.com
· Assist in architecting and implementing business processes, workflows and applications in SalesForce.com
· Define and advocate technical collaboration across systems and functional departments
· Manage the administration of Salesforce.com including configurations, etc..
· Maintain and communicate KPIs to track trends in usage and data integrity;

Support production issues and manage issue resolution tracking.

Qualifications

· 2-4 years of Salesforce Administration experience and Salesforce.com Certified Administrator strongly preferred
· Strong technical and functional proficiency in Salesforce.com, performing tasks such as: security settings, workflow rules, custom object creation, reports, and dashboards
· Ability to create technical documentation to support new builds and releases
· Demonstrable skills in gathering and translating business requirements into actionable project plans
· Proven experience building components of a Salesforce system to support core business processes
· Self-motivated with excellent communication, interpersonal and organization skills
· Data migration and integration experience between various external applications
· Ability to coordinate with implementation partners, other IT managers, internal stakeholders and developers in providing solution suggestions and constructive feedback
· Excellent verbal and written communication skills
· BA/BS Degree in Information Technology, Business Administration, and/or related field

Chanel, Inc. and its U.S. affiliates is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.