WFJ High End Supervisor

Job description

High-end business focus

•          Monitor and contribute to the boutique’s High-end target achievement and suggest follow-up action plans.

•          Work with the High-End Manager & HOB on HEB clientele to suggest tailor-made client approaches before,

during, and after a sale for the boutique’s high-end business performance.

-Before sales: Prepare client profiling and product matching with staff members.

-During sales: Support staff members or lead in the PV depending on the boutique’s request.

-After-sales: Structure installment plans with boutique staff to complete the sale.

Expertise and Business Acumen

•          Participate in collecting and sharing competitor insights and market intelligence.

•          Assist in the development of knowledge in gemology and savoir-faire within their boutique.

•          Demonstrate the ability to transmit and communicate the “Chanel Difference” with external and internal

clients.

•          Identify areas of weakness in the boutique and provide strategies to elevate the high-end sales capabilities of

the team.

•          Conduct coaching sessions focused on high-end sales techniques.

•          Ignite clients’ desire to purchase through styling expertise: mixing and matching jewelry pieces across

different Chanel collections as well as the clients’ own jewelry.

Be Client-centric.

•          Identify opportunities and assist in the execution of new UHNW client acquisitions.

•          Assist SWFJAs / WFJAs on High-End CEM management.

•          Monitor and enforce client engagement and relationship-building behavior for high-end clients.

•          Work closely with the Fashion team to identify and grow the VIP client’s database.

•          Work with individual boutique team members to gain a thorough and personalized understanding of high-

end clients to provide personalized experiences and services.

•          Closely monitor client engagement results and partner with the boutique management team to optimize results.

•          Capture and keep up to date CEM data of each high-end client.

Monitor Proper Handling of Merchandise

• Support HOB in proposing the right HEB category mix for the boutique based on each boutique’s HEB needs.

•          Provide regular feedback from clients on HEB categories to retail and merchandising management teams.

•          Provide recommendations on repair and quality check of HEB categories.

Provide and Supervise the Delivery of Ultimate Luxury Client Experience

•       Assist the team on how to engage and captivate potential High-End clients.

•       Provide background information on Chanel’s HJ and HH history and answer questions and objections regarding High Jewelry.

•       Conduct coaching with FJA on presentation and quality control of HEB category merchandise on a regular

basis.

•       Supervise and observe the performances of SWFJs/WFJAs and assist in customer enquiries and complaints.

•       Elevate and strengthen the relationship with Chanel.

-    Support HJ events as a presenter depending on the request of boutiques and relevant departments.

-    Support HJ routings as an HJ expert in the PV depending on the request of boutiques.

-    Support PSR events as a Chanel ambassador to express the superiority of Chanel’s collection depending on the request of the relevant department.

Foster close partnerships

•          Establish a good working relationship with other boutiques.

•          Build a relationship with the Fashion team to facilitate potential high-end referrals.

•          Work with the Fashion Division, and the relevant divisions (IT, Finance, ODHR, Logistics, Communications) as

well as within the WFJ division (VM, Marketing, Product, PR, Training) in daily operations.