Timepieces & Fine Jewelry Specialist

Job description

Brand Vision: The ultimate house of luxury defining style and creating desire now and forever.

Boutique Mission: Engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all customers (internal and external) in ensuring high image standards in the boutiques at all times while being committed to the employee’s personal and professional development and growth.

Job Purpose: The TFJ Specialist has an in-depth knowledge on Watches & Fine Jewelry. He or she will focus on the Watch & Fine Jewelry category sales, with special emphasis on managing and building the Watch & Fine Jewelry business and growing the customer base for both product categories .

Key Responsibilities:

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Work with the Boutique team members to achieve the monthly Watches & Fine Jewelry targets.

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Provide qualitative feedbacks regularly to Boutique Management team and WFJ Merchandising team on collection performance and product quality issue.

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Work with Boutique Management team and WFJ Merchandising team to push challenging items and share with team and/or by liaising with Visual Merchandising team to seek for better focus and visibility.

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Partner with boutique Visual Merchandising team on launches, ensuring frequent changes on display and on new items as to secure freshness of WFJ display.

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Work closely with Timepieces and Fine Jewelry Expert and WFJ Deputy Head of Boutique to ensure tidiness on Timepieces & Fine Jewelry area at all-time, both front and back of house, in order to increase visibility.

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Coordinate with TFJE and WFJ Merchandising team on stock requests including customer orders and proactive in sharing stock or offer transfers between boutiques.

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Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge.

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Be our brand ambassador and transmit our brand values and culture to clients.

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Recruit new TFJ customers and convert existing Fashion clients to TFJ purchasers.

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Develop strong, lasting relationships with clients and build emotional connections with them.

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Ensure all customer service and after-sales requests are handled according to guidelines.

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Share knowledge, market intelligence and information about WFJ with team members to help build a high performance team.

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Show drive & initiative to support team members at work when needed.

Qualifications:

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Minimum 3 years of sales experience (Luxury Retail background a plus)

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Experience working with international Watch & Fine Jewelry brands is preferrable

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Experience of handling high profile clientele

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Strong knowledge of Watch & Fine Jewelry collections (including technical knowledge) including Basic Alteration skills

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Knowledge of Watch & Fine Jewelry competition environment & trends

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Well groomed – high level of sophistication & refinement

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Excellent communication skills (Thai + English)

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Able to withstand retail working hours and work on weekends and public holidays.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.