Retail Performance Senior Executive, Fashion Hong Kong Macau

Job description

As Retail Performance Senior Executive, you play a critical role at the intersection of retail operations, payroll accuracy, and business insight. You are responsible for ensuring the timely, accurate calculation and submission of monthly commissions, incentives, allowances, and overtime for retail staff, partnering closely with the Retail team and HR Rewards. Beyond payroll execution, you act as a key contributor to Retail Analytics, transforming sales and traffic data into meaningful insights that support commercial and marketing decision‑making.

What Impact You Can Create at Chanel:

You ensure trust, transparency, and rigor in retail payroll processes—directly contributing to employee satisfaction and operational excellence across the Hong Kong and Macau retail network. By acting as a central point of expertise for incentive payroll, you provide clarity and confidence to retail teams while ensuring compliance with company policies and deadlines.

Through robust sales reporting, performance analysis, and involvement in monthly target setting for both sales and non‑sales objectives, you elevate how data is used within the Retail teams. Your insights help leaders better understand performance drivers, identify trends, align boutique targets, and make informed decisions that support sustainable growth and retail excellence.

You Are Energized By

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Working with numbers and data to ensure precision, accuracy, and on‑time delivery

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Partnering across Retail and HR to solve complex payroll and performance questions

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Translating sales and traffic data into clear, structured insights for leadership

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Balancing operational discipline with analytical thinking in a fast‑paced retail environment

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Contributing behind the scenes to strong retail performance and team engagement

What you will bring:

You bring a bachelor’s degree in Business, Finance, Statistics, or a related discipline, along with strong analytical and reporting capabilities. You are highly proficient in Microsoft Excel and comfortable working with business intelligence and data visualization tools.

Detail‑oriented and well organized, you manage deadlines effectively and maintain accuracy under pressure. Your clear communication and presentation skills allow you to explain data and payroll matters with confidence and clarity. Experience in payroll processing, collaboration with HR teams, and exposure to luxury or fashion retail environments are strong advantages. Most importantly, you bring professionalism, discretion, and a commitment to excellence that align with Chanel’s standards.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel