Retail Excellence Manager, North Asia

Job description

Why This Mission:   

Our Boutique teams are the Front Face of Chanel and the higher the engagement to Chanel as a Brand and Employer, the higher the client engagement.

The Retail Excellence Manager will drive the Fashion People at Retail roadmap for North Asia in close collaboration with the Markets and People & Organisation (P&O) team. 

It will notably focus on the Boutique Leadership Development and Pipeline while defining the framework for highly engaged and performing team, in alignment with Chanel philosophy. 

Impact You Can Create In The Role:  

 

Boutique Leadership  

· 
Develop a core program of development for Head of Boutique and Deputy Head of Boutiques  

· 
Define key moments of engagement and animation of this community in synergy with Global Retail Summit 

· 
Animate the Talent Review at North Asia level 

· 
Design and co-lead with HR Business Partners the Talent development and assessment center 

 

Boutique Employee Experience  

· 
Map and improve the employee experience for each engagement driver (recruitment, compensation, learning & development, tools ..) 

· 
Measure and improve employee engagement following surveys and feedbacks collecting. 

· 
Implement initiatives to continuously enhance Chanel Voices results, in collaboration with Global and P&O teams 

· 
Provide the right tools, communication and working environment 

Boutique Performance  

· 
Identify common KPIs: work with Fashion Métiers, and finance retail specifics KPIs (image, people, service) and assure the best way of tracking and continuous improvement action 

· 
Owns the Retail People KPIs ecosystem : formulate and analyze the relevant retail metrics (turnover, vacancy..) 

· 
Engage and stimulate local markets to consolidate insights and action plan, in partnership with HR and Learning team  

 

Retail People Excellence Community  

· 
Plays a key role in elevating the Fashion Retail people-centric mindset and understanding of the Brand vision and priorities in terms of People@Retail. 

· 
Establish a strong RetailxHRxL&D partnership and committee across markets through monthly and quarterly meetings. Optimize communication and qualitative input from markets (survey, best practice sharing,..) 

· 
Overall, builds a strong knowledge and feedback pipeline to frontline teams, and client feedback 

· 
Key referral on People@Retail projects and strong partner to stakeholders: corporate Tech and People & Organisation, across markets, and globally. 

You are Energised by   

· 
Contributing to instilling the brand creative vision and the client relational promise through retail operations 

· 
Navigating complexity and supporting consistent transformation and change  

· 
Collaborating with passionate teammates   

· 
Working with different markets and teams 

· 
Foster creativity and initiate programs to test and learn  

What You Will Bring    

· 
Passion for retail operations, bias for continuous improvement and excellence 

· 
Ability to communicate effectively and share vision  

· 
Hands-on retail and frontline experience 

· 
Project Management Expertise: Experience managing complex, multi-stakeholder projects with competing priorities 

· 
Focus on Outcomes: Prioritizing actions that deliver measurable value to the markets and end users. 

· 
Scaling successes : Experience scaling successful initiatives across larger teams or organizations 

· 
Continuous Learning mindset: Staying curious and open to learning new tools, methodologies, and trends 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.