QC and Jewelry After Sales Service Associate – WFJ

Job description

This position is responsible for performing quality control check for both core & high end watches & fine jewelry products to ensure our products are compliant as in best condition without defects and to take care of product & customer repair claims as well.

Key Responsibilities:

Quality Control

·  Local Country Core & High End Watch & Jewelry Quality standard & result (Import/Export/Routing/Repair Claims)
·  Arbitrating the quality issues within its country (or via regional/global office)
·  Boutique support/training for Quality related issue
·  Prepare Quality report & analysis
·  Communication (e.g.Quality alerts, announcements to stakeholders)

After Sales Service

·  Coordinate the process & communication for both Core & High End Jewelry repairs whether repaired by either local or global (In House & External workshop).
·  Boutique support/training for Aftersales related issue
·  Spare part management & inventory control measures

Processes & Systems

·  POS/CASS/AX/WMS (or any upcoming new systems) related procedures, processes & data

Person Specifications:

Academic / Professional Qualifications 

·  College or University graduate
·  GIA Graduate Gemologist Diploma ( 研究寶石學家文憑 (G.G.) is a must.

Work Experience

·  3 years or above working experiences in related area.
·  Experiences in statistical quality control will be a plus.

Required Competencies

·  Good English writing and speaking
·  Good at MS Office.
·  G ood communication and interpersonal skills
·  Attentive to details
·  Fast learner, team player & continuous learning spirit
·  Agile mindset and open minded