Product Manager Ad-Hoc Analysis - Clients & Digital (H/F)

Job description

At Chanel, the digital transformation of our business model is accelerating, especially within our Europe Regional Digital teams. As Product Manager for Ad Hoc Analysis, you will be at the heart of our Client Analytics Team, working to deepen our understanding of client behaviors and deliver strategic insights that shape every aspect of our omni-channel client journey. This role is essentially for those passionate about using data to create value, bridging physical and digital client touchpoints, and enabling all our divisions (Fashion, Fragrance & Beauty and Watches & Fine Jewelry) to make data informed decisions.

You will report to the Client Analytics Manager and collaborate closely with our Senior Data Analyst to lead a squad of 3 Data Analysts. You will operate within an agile Framework to deliver impactful and productized Ad hoc Analyses.

To do so, you will also collaborate closely with all our divisions, fostering collaboration and harmonizing efforts across Europe, the Middle East and Swiss Markets. As well as both the Client BI and Client AI squads as Ad hoc analyses are strategical for both teams.

Your main missions are, as follows:

Squad Leadership

·  Lead a Squad of 3 Data Analysts in an agile framework (Scrum like)
·  Foster a collaborative and innovative work environment that encourages creativity and data-driven problem-solving.

Product Management

·  Lead the discovery, prioritize the most impactful analyses and allocate resources effectively to ensure timely and accurate delivery of ad hoc analyses
·  Ensure an optimal management of the backlog
·  Measure the satisfaction of our internal partners to always improve our process and analysis

Client & Digital Data Analyses

·  Collaborate closely with the business teams to understand their data needs and priorities.
·  Ensure that analyses are tailored to address specific business questions and challenges.
·  Develop an offer of "on the shelf" Ad hoc analysis with the Senior Data Analyst to proactively follow along our customer journey
·  Stay informed about industry trends

WHAT IMPACT YOU CREATE AT CHANEL
In this role, you will drive impact by transforming raw client data into actionable insights that inform business decisions and power our customer journey. You will lead the discovery and prioritization, ensuring timely and high-quality delivery of tailored ad hoc analyses that address specific business challenges for all Chanel Europe : from our top management to our boutiques.

YOU ARE ENERGIZED BY
You thrive when leading agile teams and enjoy creating a culture of curiosity, collaboration, and innovation. You are motivated by the challenge of transforming business questions into clear, actionable analyses. You find energy in working closely with diverse teams across markets and divisions, always looking for opportunities to improve processes and adopt new analytical techniques. You are passionate about clienteling, luxury retail, digital and data analysis!

WHAT YOU WILL BRING

·  You have a proven experience (+3 years) in product management, ideally within data analytics, digital analytics, or client insights roles
·  You are well-versed in agile frameworks (Scrum, Kanban) and know how to facilitate agile ceremonies
·  You have a strong background in data analysis, with a deep understanding of data manipulation, visualization and story telling
·  Effective communication and presentation skills, with the ability to convey complex data concepts to non-technical stakeholders both in French and English
·  Familiar with data analysis tools and programming languages (e.g., Python, SQL).

WHAT CHANEL CAN OFFER YOU
At Chanel, you will further develop your leadership and analytical skills in a dynamic, matrixed environment at the forefront of digital transformation in luxury. You’ll gain deep exposure to omni-channel strategy, e-business, and client analytics across multiple markets, working alongside top professionals in data, business intelligence, and AI.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.