Order & Customer Service Specialist (Fixed-Term contract)

Job description

Become part of our success story and support our F&B team. As part of the customer service team, you will take care of our customers' concerns and handle orders in the perfumery and cosmetics sector.

We are looking for a full-time Order & Customer Service Specialist as soon as possible for our office in Warsaw.

This role closely partners with colleagues at all levels across both the F&B team and wider business. As such, the role requires a capable communicator who can spot opportunities to create regional consistency and who is able to set clear expectations of both team members and stakeholders.

You are diplomatic, detail-oriented, service-minded and driven by the opportunity to provide first class support. You have a positive can-do attitude, as you will have to juggle the various demands of a fast-paced business environment.

YOUR ROLE

You will be responsible for the following activities:

·  Entering orders into the goods management system and checking them on an ongoing basis.
·  Answering incoming telephone/email queries regarding delivery dates, product availability etc.
·  Supporting the processing of complaints and managing the order process.
·  General administrative tasks.
·  You’ll play a key role in delivering top-tier service experiences.
·  You shall be responsible for the precision and correctness of documentation.
·  You will Ensure all complaints are processed in a timely manner, including telephone and email customer support.
·  Ongoing communication and coordination with external carriers and central customer service in Paris (order tracking, delivery documentation, etc.).
·  Interaction and proactive collaboration with all departments of the company, in particular with the commercial department.

WHAT YOU BRING

You are friendly, open and enjoy interacting with our customers on a daily basis. You perform your tasks conscientiously and with great attention to detail without losing sight of the essentials. You also have the following profile:

·  You have successfully completed a professional business education
·  Strong service and customer orientation
·  Precise, independent, and fast working style
·  Strong teamwork and communication skills
·  Experience with MS-Office (especially Excel)
·  Very good knowledge of Polish and English

WHAT WE OFFER

·  A strong brand in the luxury industry and an attractive working environment
·  A culture where we value passion, respect, humanity, honesty and responsibility
·  A diverse, collaborative and inclusive team
·  Employee benefits: e.g. healthcare, life insurance, sport card, cafeteria and more
·  Modern workplace and great location, right in the city center of Warsaw