Operations Specialist

Job description

Are you a detail-oriented and analytical professional passionate about connecting sales, operations, and supply chain to deliver premium client service? If you thrive in cross-functional environments and enjoy turning data into action, this opportunity is for you.

CHANEL is pleased to announce an exciting opportunity for an Operations Specialist to support the Fragrance & Beauty Division. This role plays a key part in ensuring seamless coordination between Sales, Operations, Logistics, and Customer Service, while connecting supplier planning in France with local commercial and marketing needs.

Your role@CHANEL:

Your role as Operations Specialist contributes to the overall performance of the CHANEL Fragrance & Beauty Division by ensuring alignment across the end-to-end supply chain. You will work at the intersection of sales, marketing, operations, and logistics to maximize sales opportunities, minimize stock-outs and operational costs, and deliver a premium level of service throughout the value chain.

By combining analytical rigor with operational excellence, you will act as a key connector between supplier planning and market execution.

Key responsibilities include:

·  Marketing Campaign Coordination: Manage and review marketing campaigns in close collaboration with Sales and Marketing teams, ensuring operational readiness and alignment with supply planning.
·  Customer Master Data Management: Maintain and manage the customer master data to ensure accuracy and consistency across systems.
·  Digital Platforms Management: Oversee and operate key digital platforms (Business Mail, Gaia, Sunrise, and others) to support commercial and operational activities.
·  Commercial Conditions & Rebates: Verify and manage customer commercial conditions, including the control and validation of rebate (rappel) invoices.
·  Reporting & KPIs: Prepare analytical reports and monitor operational KPIs to support decision-making.
·  Dashboards & Performance Analysis: Develop dashboards to analyze service level, quotas, and other key performance indicators.
·  Commercial Incident Management: Manage and resolve commercial issues related to pricing, stock availability, and special orders.
·  Cross-functional Analysis: Produce tailored analyses and reports for different departments based on business needs

What impact you can create at CHANEL:

In this role, you will ensure operational excellence and service reliability, directly impacting sales performance and client satisfaction. By connecting supply planning with commercial execution, you will help CHANEL deliver a seamless and premium experience to its partners and clients while supporting sustainable growth.
This is an impact-focused summary of the role; responsibilities are not exhaustive and will be further detailed during interviews.

What you can bring to the team:

We are looking for a proactive and structured professional with strong analytical capabilities and a continuous improvement mindset.

·  Education & Experience : University degree in Business Administration, Economics, Logistics, or a related field. A Master’s degree in Supply Chain or Data Analytics is a plus. Minimum 3–4 years of professional experience.
·  Industry Exposure : Experience in commercial support, logistics, or operations, preferably within the Fragrance & Beauty or luxury sector.
·  Technical Skills : Strong proficiency in Excel, ERP systems, and Business Intelligence tools.
Operational Excellence : Comfortable working with structured processes, tight deadlines, and high attention to detail.
·  Analytical Mindset : Strong analytical skills with a focus on performance monitoring and continuous improvement.
·  Problem Solving : Proactive, solution-oriented approach with the ability to anticipate issues and propose improvements.
·  Resilience & Agility : Ability to work under pressure and manage workload peaks effectively.
·  Languages : Professional level of English is required.

We Are Offering:

At CHANEL, we believe in fostering a culture of excellence, collaboration, and continuous growth. This role offers you the opportunity to play a key part in connecting supply chain performance with commercial success in a premium luxury environment.

• Be part of a world-class luxury brand with a strong culture of collaboration and innovation.
• Work at the crossroads of Sales, Operations, Logistics, and Marketing within the Fragrance & Beauty Division.
• Continuous learning and professional development within CHANEL.

If this description resonates with you, and you believe you are the perfect fit for this position, please apply by submitting your CV. We look forward to welcoming you to CHANEL.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams, and we strongly encourage your application.