Membership Assistant

Job description

Key Responsibilities

1. Membership Program Operations

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Operate and manage the FBP Division's membership program.

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Coordinate and manage the inventory and shipment of annual membership gifts.

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Handle the shipment and follow-up for year-end gifts.

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Address and resolve inquiries and requests related to the membership program from stores, customers, and the Customer Care Center (CCC).

2. La Collection Program Management

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Update the La Collection gift inventory and redemption status on the website.

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Consolidate gift applications and manage the shipment of Service Requests (SRs) for redeemed gifts.

3. Gift and Promotion Management

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Ensure the accurate delivery of gifts and promotional items to each store and follow up on any issues.

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Assist with the packing and dispatch of gifts and membership kits.

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Prepare marketing materials, such as leaflets and samples, for packing and dispatch.

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Sort and manage new product samples.

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Organize POP/display materials for in-store counter promotions.

4. Customer Experience and Data Management

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Provide operational support for other tasks related to membership and customer experience.

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Manage member registration and renewal data.

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Organize and maintain customer service manuals and FAQs.

Qualifications

· 
Excellent organizational and communication skills.

· 
Meticulous and proactive problem-solving abilities.

· 
Strong time management skills with the ability to handle multiple tasks simultaneously.

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Previous experience in customer service or membership program operations is preferred.