Marketing Intern- Madrid Boutique

Job description

Marketing Intern – Madrid Boutique

Starting September 2026

About the role
We are looking for a motivated  Marketing Intern  to support the  Madrid Boutique  team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.

What impact you can create at CHANEL:

CLIENT ENGAGEMENT

·  Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.
·  Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.

EVENTS & CLIENT VIC EXPERIENCE

·  Support the planning and execution of boutique events and projects, enhancing the overall client experience.
·  Support preparing client’s VIC experience and travel itineraries.

CLIENT EXPERIENCE

·  Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.
·  Identify opportunities to elevate the customer experience and proactively recommend improvements.
·  Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.

CLIENT INTELLIGENCE & ANALYSIS

·  Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.
·  Assist the boutique team in maintaining a high-quality and accurate client database.
·  Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.

You are energised by

·  Working in a  dynamic, collaborative environment  where your contributions matter.
·  Participating in  creative projects  that enhance the client experience & team engagement.
·  Learning about  luxury retail marketing, clienteling, customer experience and boutique operations.

What you will bring

·  BA in  Marketing, Business Administration, or a similar field
·  Advanced user of  Microsoft Office Packge
·  Fluent in  Spanish and English
·  Proactive, detail-oriented, and organised , able to anticipate needs
·  Strong  interpersonal and communication skills  to collaborate with colleagues and external partners
·  Passion for  fashion, luxury, and client-centric experiences
·  Eligibility to formalize an internship agreement  with educational institution

What CHANEL can offer you

·  Hands-on experience in  luxury boutique marketing
·  Exposure to  campaigns, events, customer experience, client intelligence and clienteling strategies
·  Opportunity to  develop project management, communication, and analytical skills
·  Insight into  CHANEL