Offers “Chanel Fr”

31 days agoChanel Fr

Learning & Development Assistant - Internship

  • Stage
  • Brussels, BELGIUM
  • IT development

Job description


Global learning & engagement strategy

·  Co-define & orchestrate a 360° & blended training program & define a long-term activation plan
·  Assure alignment with marketing & commercial teams on priorities (new product launch, special program…)
·  Collaborate with learning team to support the defined learning strategy
·  Definition & follow-up loyalty program including all training activities, follow-up of results & communication, ordering & distribution
·  Follow-up learners, create best practices sharing, share content platforms, and foster a learning culture.

Learning content & assets design

·  Creation/adapting learning assets & materials (on-boarding, Brand Education, product knowledge, selling & service skills, inter-cultural, styling) related to local training needs (manuals, visuals, promotional materials, training programs, presentations, etc.)
·  Support training team on the technical and design aspect of creating and coordinating content for learning activities
·  Centralize and manage all training assets and materials
·  Oversee the translation of learning assets into the 2 local languages to guarantee that deadlines are met and that the quality of deliverables is maintained.

Planning & operations coordination

·  Define, implementation & follow-up of the training planning  (physical & virtual, in-store coaching, …)
·  Manage & update planning of trainer’s team following the different needs & requests
·  Management of stock & order training materials, gifts & uniforms of the team
·  Orchestration of the communications of the training program to different stakeholders
·  Ensure communication through retailer networks
·  Manage & define Instagram strategy
·  Communication on CHANEL e-learning mobile application
·  Ensuring up to date learning tools (training materials, gifts, uniforms …)
·  Support learning team in organization of learning events (in collaboration with other departments)
·  Support learning team in answering requests , questions by mail/phone
·  Support learning team in training room preparation, gifts, and hosting guests

Digital learning support & communications lead

·  Support digital learning specialist
·  Communication plan for the mobile application (copywriting, content calender …)
·  Animate digital learning community (community management)
·  Support social learning, co-design digital learning content …
·  Co-manage Instagram strategy
·  Assure single communication style throughout all training communications
·  Support in performance & reporting

Professional skills

·  Fluent French and Dutch are a must
·  Marketing & Brand activation skills
·  Customer and product oriented
·  Creativity and ‘make it happen’ mindset
·  Community management skills
·  Community animation
·  Understand people: good grasp of people’s motivation, empathy
·  Dedication and adaptability
·  Autonomous
·  Proactive and very reactive
·  Strong Analytical & reporting skill
·  MS Excel, table formatting, charting, pivot tables
·  Communication & digital skills
·  Digital skills and digital minded
·  MS Office & creative tools such as Indesign etc.
·  Copywriting
·  Project Management skills
·  Organization & Time Management
·  Communication & Team oriented
·  Good level in Power Point


·  Brussels
·  Traveling between Amsterdam & Brussels will be sometimes required

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