HR Operations Executive, North Asia and SEAA

Job description

Job Mission:

At CHANEL, we believe in putting people at the very heart of our decision making, organization, culture, and leadership. Our house was born with the spirit of “freedom of becoming” and a commitment to cultivating the human potential. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth. 

As we continue to transform and mature in many domains under HR Business Services, we are focused on improving customer, line manager and employee experiences. We continue to evolve our team to create value, provide expertise and be trusted advisors to ensure a fit for future HR Organisation.

What impact you can create at Chanel:

Reporting to the Assistant Manager, Business Services, the incumbent will be responsible for:

·  Supporting HR operational and administrative activities in the employee life-cycle process
·  Prepare letters and documentation, monitor, track and follow up on required actions to ensure completion of HR transactions in accordance to HR Policies and Guidelines
·  Coordinate with various partners and stakeholders to enable accurate execution of employee HR transactions and tasks
·  Ensure that tasks are executed in compliance with policies, rules, guidelines and SOPs and that SLAs are met.
·  Track and follow-up on outstanding actions or tasks from employees, partners, stakeholders.
·  ​​Maintaining HR Data
·  Maintain HR Data in our HRIS system (Workday) to ensure information accuracy and integrity
·  Ensure timely upkeep and maintenance of employee P file
·  Answering general queries from employees and stakeholders.
·  Support other administrative activities that form part of the HR Operations service catalog such as Learning Administration, Contingent Worker Administration, Benefits Administration and other activities.
·  Create, review and update SOPs, process flows, checklists, tip sheets to reflect changes, improvements and new ways of working under the supervision of the Manager.
·  Participate in system and data related projects and performing testing, where required.
·  Analyzing data and generating reports to identify themes and trends.
·  Escalating and highlighting errors, issues, delays in a timely manner in accordance to the escalation matrix.  
·  Pro-actively identify improvements to processes and procedures to enhance efficiency and accuracy.
·  Liase with stakeholders, vendors and IT partners to enable smooth end to end service delivery.

You are energised by:

·  Problem-Solver : Innovative mindset with a passion for improving processes and solving complex problems.
·  Tech-Savvy : Proficiency in HRIS (Workday), data analytics tools (Power BI, Power Query), a broad spectrum of Microsoft Applications and other relevant technologies.
·  Communication : Excellent communication skills to collaborate effectively with team members and stakeholders. Fluency in Mandarin, Korean or Thai is an added advantage
·  Analytical Skills : Strong ability to analyze data and provide insights that drive business decisions.

What you will bring:

·  University graduates preferable in Business Administration/ Human Resources Management with 2-3 years’ work experience
·  Experience of in-house HR Operations, Insurance & Flexible Benefits administration;
·  Excellent customer service skills
·  Works well under pressure and meets tight deadlines 
·  Strong critical thinker and attention to detail   
·  Ability to self-manage and prioritise as needed
·  Experience of working in a service delivery role (preferred) 
·  Good verbal and written English language communication skills, plus one or more of the following languages is preferred:
·  Mandarin
·  Cantonese
·  Korean
·  Thai

What Chanel can offer you:

·  A prestigious stage to advance your career within the luxury retail industry.
·  A workplace culture grounded in personal growth, teamwork, and innovation.
·  Continuous learning opportunities to hone your skills, keeping you at the cutting edge of luxury retail.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.