Hostess

Job description

Job Description

The CHANEL Boutique Hostess/Greeter will serve as a  “CHANEL Ambassador”  by displaying a welcoming and friendly attitude to all clients entering the boutique.

Key Responsibilities:

· 
Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile

· 
Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience

· 
Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit

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Ask for the customer name, purpose of the visit, and write down a small description identifying the customers’ needs

· 
Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.

· 
Coordinate traffic flow during high volume times: in charge of queue management system

· 
Clearly, confidently and articulately communicate with clients on a daily basis

· 
Foster the development of clients’ emotional connection to CHANEL

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Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service

· 
Remain up-to-date on all CHANEL collections

Qualifications:

· 
Minimum Bachelor's Degree

· 
Minimum 2 years of retail experience in customer service

· 
Strong interpersonal and communication skills

· 
Team player

· 
Well-groomed, with a pleasant and dynamic personality

· 
Excellent customer service and client centric mindset

· 
Ability to manage multiple tasks in a fast-paced environment

· 
Fluent English and Thai, Mandarin is a plus

· 
Able to withstand retail working hours and work on weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.