Hospitality Host, New Bond Street

Job description

YOUR ROLE AT CHANEL

Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Hospitality Host to elevate the refreshment service and offering to the clients and to support the retail teams to enhance the client experience and journey in New Bond Street. 

 

RESPONSIBILITIES include :  

 

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Offering and serving refreshments, and additional food/bitesize selections to clients in a seamless manner to enhance the selling ceremony and boutique experience.  

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To have the scope to transform the current food and beverage offer and constantly review trends and tastes, surprise element for clients. 

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To plan, organise, direct, control and elevate the operations of the beverages and food in the boutique. 

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Inventory management of all perishables and service elements.  

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Monitoring of food and beverage expenses and wastage. 

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Seek and negotiate supplier arrangements in line with the Company’s green pledge and sustainability drive while maintaining quality products. 

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Ensure all good practice of health and safety regulations. 

 

 

WHAT IMPACT CAN YOU CREATE AT CHANEL?  

 

This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.  

 

CLIENT RELATIONS  

 

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Work in collaboration with the boutique VIC Executive to ensure the boutique top clients are recognised, appointments prepared, with tailor made preferences and cultural awareness offered.  

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Work in collaboration with team to ensure the smooth execution of client requests for refreshments for appointment bookings and walk-ins. 

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Organised management of VIP kitchen and supplies to offer efficient and seamless service to the clients with minimal delay.  

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In depth knowledge of boutique policies, procedures, and client services. 

 

 

HOSPITALITY   

 

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Providing personalised service to clients organising the ultimate hospitality to our clients. 

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Always greet clients in and around the boutique upon passing and for scheduled appointments, understanding and anticipating their needs and how to assist them for the ultimate level of service.  

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Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details on matters of hospitality. 

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In-boutique event planning and supporting Master Classes, and gatherings for business development in New Bond Street. 

 

YOU ARE ENGERGISED BY  

 

The candidate will thrive in the role if they are motivated by: 

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Creating opportunities to curate exceptional and memorable experiences for clients. 

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The desire to elevate standards to the highest level, be it in service or personal contact. 

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Working in a highly collaborative environment that helps people be at their best. 

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Cultivating a growth mindset and striving to constantly develop your skillset. 

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Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: 

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Restoring Nature and Climate 

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Investing in Circularity 

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Advancing dignity and prosperity 

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Promoting the autonomy of women  

 

 

WHAT YOU WILL BRING  

 

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Exceptional Client Service Skills. 

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Experience of working in a luxury environment or similar role in the hospitality industry. 

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The ability to form exceptional and lasting professional relationships with peers and clients. 

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Well versed in meeting the requirements of discerning clients. 

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Outstanding interpersonal skills. 

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Confident and effective communication at all levels. 

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Meticulous attention to detail. 

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Organised and methodical. 

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Excellent level of written and oral communication. 

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Strong multi-tasking skills 

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Ability to adapt to a fluid environment.  

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Perform all duties with discretion, professionalism, and a can-do approach. 

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Knowledge of the area’s restaurants, theatres, and other attractions 

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An aesthetic appreciation and knowledge of art, beauty and luxury. 

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Ability to handle sensitive matters with efficiency and discretion 

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Knowledge of etiquette 

 

 

WHAT YOU WILL LEARN & WHAT CHANEL CAN OFFER YOU  

 

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Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront 

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An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL 

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An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth 

 

Benefits at CHANEL 

 

Our employee benefits have been created to support you across your professional and personal life by offering you: 

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Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories 

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Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more 

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Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  

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Platforms: Multiple Platforms to support across Wellbeing  

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Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales 

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Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones 

*Benefits are eligibility dependent and subject to change at any time 

 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.