High-End & Client Engagement Assistant

Job description

High-End & Client Engagement Assistant

Location: CHANEL Head Office, London / Boutique
Reports to: High-End Business Manager
Contract Type: Permanent, Full time

Your Role @CHANEL: Watches & Fine Jewellery | High End Business | Client Engagement

As the High-End & Client Engagement Assistant , you will play an essential support role in the delivery of CHANEL’s client relationship strategies, with focus on both our core business and high-end clients. You will assist in the coordination and implementation of CRM activities and bespoke experiences that reflect CHANEL’s heritage, values, and exceptional standards of service. Working collaboratively across divisions, you will contribute to building personalised journeys for our most valued W&FJ clients. Your role will involve client data analysis, campaign coordination, reporting, and the logistical execution of activations. You will support both head office and boutique teams in delivering a seamless and elevated client experience.

What Impact You Can Create @ Chanel:

Events & Client Experiences

·  Assist in planning and logistics for high-end client activations (international events, boutique events, one-to-one private viewings, etc.)
·  Assist in planning and logistics for core business client activations including proposing locations and activities, managing invitations and gifting, overseeing logistics and on-site coordination, and developing post-event reports and follow-up templates

CRM & Clientelling

·  Ensure integrity of client data within the CRM platform through regular updates, deduplication, and segmentation
·  Support the CRM Manager in campaign setup, tracking, and reporting
·  Assist in preparing performance summaries, dashboards, events reports and client insights to inform local strategies, including client BI extracts, client lists and prospects checks
·  Promote a clientelling culture within Retail by assisting in the organisation of morning briefs, engagement modules, and supporting materials, aligned with overarching Client Strategy and programs
·  Coordinate all aspects of client engagement, such as personalised itineraries, RSVP tracking, follow-up communication, and liaison with external agencies to ensure a seamless client experience

Client Relationship Strategy

·  Assist in the execution of client engagement strategies for core business and high-end clients
·  Help maintain accurate and up-to-date client profiles within the CRM system
·  Assist in the development of the client treatment strategy: catalogue of local activities, social calendar, gifting recommendations
·  Research competitor events, suppliers & gifting campaigns aligned with client key calendar moments to inform strategic planning and ensure competitive positioning
·  Support in the roll out of specific Client centric programs and once running support in the results tracking of this from Prospects to Aftersales
·  Work closely with boutique teams, marketing, and global CRM counterparts to ensure consistency in client journey delivery

What You Will Bring to the Role:

·  Experience in a client-focused, luxury retail, hospitality, or CRM support role (internships and entry-level positions welcome)
·  Interest in the luxury industry and deep appreciation for client service excellence
·  High level of discretion, empathy, and cultural sensitivity
·  Strong organisational and administrative skills with the ability to manage multiple tasks efficiently
·  Proficiency in Microsoft Office; knowledge of CRM platforms (e.g. Salesforce) is a plus
·  Fluent in English; additional languages are an asset
·  A degree in Marketing, Business, Communications, or related field is desirable

You Are Energised By:

·  Supporting the creation of personalised and unforgettable experiences for CHANEL clients
·  Working in a highly collaborative, creative, and detail-oriented environment
·  Developing your knowledge of luxury CRM and relationship-building strategies
·  Contributing to a team committed to excellence, refinement, and innovation
·  Contributing in the on-going and company-wide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
·  Restoring Nature and Climate
·  Investing in Circularity
·  Advancing dignity and prosperity
·  Promoting the autonomy of women

What You Will Gain from This Experience:

·  Hands-on exposure to the foundations of client relationship management in a luxury brand
·  Opportunities to participate in cross-divisional projects across Fashion, Fragrance & Beauty, and Watches & Fine Jewellery
·  Growth in your understanding of CRM systems, campaign execution, and client experience design
·  Skills in event coordination, client communications, and luxury retail best practices
·  The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey

Benefits at CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:  

·  Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  
·  Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  
·  Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
·  Platforms: Multiple Platforms to support across Wellbeing   
·  Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
·  Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  
·  *Benefits are eligibility dependent and subject to change at any time   

A t CHANEL we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe that the uniqueness of everyone increases the diversity, complementarity, and effectiveness of our team. We strongly encourage your application, as we value the perspective and potential your experience could bring to CHANEL.