Fashion Technical Specialist

Job description

Job Purpose :

·  Well trained repair artisan by global repair skill training program will make KR repair service level be improved more than before.
·  This position can play key leading role of ultimate client service with brand vision through product valorization.
·  This position can provide the technical information and savoir faire of chanel leather good to internal team people who can communicate to client about leather good repair service.

Key Responsibilities: 

·  Execute Fashion accessories (especially for Leather good) all-round repair & care service for all accessaries stock and client good following CHANEL procedures
·  Execute final quality control for the double check of repaired good to provide the best service quality to CHANEL customer.
·  Provide the quotation for the fashion accessaries to be repaired on A/S system or Atelier staff.
·  Suggest the optimized care solution for stock as well as client good 
·  Communicate with technical specialist and after sales ambassador on fashion repair issues with technical expertise and agility on customer needs. 
·  Explain or Demonstrate Chanel Fashion Accessary simple service directly to client who visit Atelier, if necessary. 
·  Lead and support training and coaching Atelier staff (especially for FA) so as to improve its technical expertise
·  Learn and share the up to date technology, equipment and tools for Fashion repair by mutual exchange of information among global / region and external workshop
·  Manage the Atelier fashion workshop equipment, machine and tools with technical specialist
·  Closely Communicate with DRC workshop technician for the repair solution or technical mastery

Person Specifications: 

Academic / Professional Qualifications

      -     Bachelor's degree of 2 years of college or over the same degree

Work Experience

·  3 - 5 years of the repair experience in leather good manufacturer or repair workshop.

Required Competencies

·  Good knowledge for repair & care part of Fashion leather good products
·  Harmonious communication skill with other parties and people
·  Basic ability of spoken / written English or French (preferred)
·  Basic ability to operate computer (MS-EXCEL / POWER POINT / MS-WORD)

Key Interactions / Stakeholders : .

Internal

·  Q&R team members in Supply Chain
·  Atelier team for repair service claim
·  Fashion retail team and FA in Fashion boutiques (Local / Travel Retail)

External

·  External repair workshop
·  Global ASD team (only if necessary)
·  Regional business team (only if necessary)