Fashion client engagement Intern - January 2027

Job description

As a part of the Fashion Regional Marketing team , you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, clients services, with a specific focus on Top clients engagement.

In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.

Responsibilities :

Client Communication:

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Coordinate 1-to-many communication and liaise between the global team and regional digital team.

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Share digital communication tools with markets within the region (1-to-1 communication).

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Coordinate and follow-up the orders of printed communication tools and clients gifts.

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Collect market feedback and share them with regional and global team.

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Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.

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Analyse clients communication campaigns results.

Clients services   :

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Ensure global services guideline are well shared within the region.

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Coordinate the Mystery shopping waves and their results with an external agency as well as local team.

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Collaborate with European team in the coordination of Chanel Customer Service.

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Ensure that the information of the regional boutique pages are updated.

TOP CLIENTS ENGAGEMENT & EXPERIENCES

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Support the Top Clients Jr. Manager in the planning and roll-out of Top clients experiences, such as fashion shows and other global experiences, by coordinating with global teams and the agency to ensure the journey is coherent.

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Support the maintenance and update of analytical tools such as the Top Clients Tracker

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Participate in the development of internal tools (videos, trainings) to animate the markets about various topics (hospitality best practices, yearly reviews etc.)

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Support the logistics of top client experiences, including invitation management, gifting, bookings, and coordination with local markets.

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Ensure smooth communication with stakeholders to deliver seamless experiences.

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Help collect and analyse qualitative feedback and ROI data to improve future experiences.

Qualifications:

·  Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience.
·  Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating.
·  At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative).
·  With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
·  Proficiency in Microsoft Office Suite, and open to learn new tools.

Job Conditions:

An internship agreement is mandatory for this position and must meet the following conditions:

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The internship must be part of your study program.

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The internship must be required for the completion of your degree.

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The internship must be validated by the award of academic credits.

Job Information:

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Contract: Full-time internship (100%) and in-person

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Start date: January 4, 2027

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Duration: 6 months

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Working days: 5 days a week, Monday to Friday

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Location: Geneva

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Fluent in French and English

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 A plus: Spanish, Portuguese