E-COMMERCE ASSISTANT, CHANEL SWEDEN

Job description

E-COMMERCE ASSISTANT, CHANEL SWEDEN

CHANEL SWEDEN is currently looking for an E-commerce Assistant to deliver high service standards to our e-commerce clients and to ensure operational efficiency and accuracy within our guidelines and procedures. The position is for 15 hours per week, with operations currently located in our Fragrance & Beauty flagship boutique in Stockholm. The work is mainly carried out on weekdays, Monday to Friday, primarily from mornings until early afternoon, making it a perfect opportunity for someone who wants to combine the role with ongoing university studies.

As an E-commerce Assistant, you will be dedicated to the daily e-commerce tasks and understand the intangible value of delivering exceptional client experience. You will present positive energy, contribute to team collaboration, pay careful attention to details and act in a courteous, professional, and knowledgeable manner. You take pride in working for CHANEL and passionately uphold our standards, objectives, and vision to re-imagine the CHANEL beauty experience.

DUTIES & RESPONSIBILITIES

·  Pick and pack daily e-commerce orders according to procedures and wrapping guidelines
·  Manage all daily orders in our e-commerce system
·  Follow up on daily parcel pick up done by courier
·  Receive and handle daily e-commerce returns according to procedure
·  Manage all e-commerce returns in the e-commerce system
·  Follow up on wrapping items and stock and report to the Operations Team for replenishment
·  Follow up on monthly samples and report to the Operations Team
·  Keep the e-commerce area including packing station neat and tidy
·  Maintain a clean and structured organization of back office
·  Assist in other back office, e-commerce, and retail operations when needed
·  Share best practices with other e-commerce colleagues
·  Propose improvements to the e-commerce team

We are looking for:

·  Fluent in Swedish and English
·  Experience working within E-commerce and/or retail
·  Multitasking and time-management skills, with the ability to prioritize tasks and being flexible and spontaneous
·  You are a self-driven, positive, and independent person
·  You bring a strong set of interpersonal skills, which is essential as the role involves close liaison with all functions and business teams across our entire organization
·  Works effectively as part of a team and connects well with coworkers
·  As a person, you are approachable, proactive, detail-oriented, thorough and structured in your work
·  Passionate about the luxury and fragrance & beauty industry
·  You are trustworthy with a high degree of integrity and ethics

If the description above fits you, then you might be the one we are looking for. Please don't hesitate to apply with your CV and Cover Letter. We look forward to receiving your application!

ABOUT CHANEL

“If you’re born without wings, don’t do anything to stop them from growing.” Gabrielle Chanel
Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. They offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations. At CHANEL, the foundation of success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone feels involved and shares the values of the Brand that they all are proud to represent. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewelry; Fragrance and Beauty. Read more on www.chanel.com .