Deputy Head of Boutique (Watches & Fine Jewellery)

Job description

Job Purpose :

The Deputy Head of Boutique plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique.
As a bridge between the Head of Boutique and the Boutique team, the Deputy Head of Boutique supports the Head of Boutique to reinforce, communicate and execute The Chanel Difference on the Boutique floor to ensure luxury retail leadership.

Key Responsibilities:

·  Uphold the Image of the Brand (VM Merchandising +BTQ Maintenance +Grooming)
·  Communicates the importance of image to the boutique team, and sets a good example in “walking the talk”.
·  Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
·  Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
·  Ensures or appoint senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
·  Organizes or appoint senior boutique staff members to organize regular inspection on boutique team’s grooming.
·  Manage and inspire the Boutique team
·  Manages and inspires Jewellery Advisors by being a role model, taking a close interest in his/her direct reports’ well-being, and actively participating in their professional development. Achieves this through spending a significant amount of time on the boutique floor observing, interacting and coaching boutique team members.
·  Assist the Head of Boutique to formulate performance management objectives and appraises the Jewellery Advisors formally every six months, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
·  Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
·  Set up effective communication channels within the boutique team to foster open communication.
·  Partner Training team by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques.
·  Build a Client-centric Boutique team
·  Support the Head of Boutique in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
·  Assist the Head of Boutique to collaborate with the Product Team to ensure the appropriate stock levels on the floor both qualitative and quantitative
·  Effectively manage day-to-day Operations
·  Form close partnerships with Fashion Division, and the relevant divisions ( IT, Finance, ODHR, Logistics, Communications and Customer Care) as well as within the WFJ division (VM, Marketing, Product, PR, Training, in order to best execute and achieve business objectives.

Academic / Professional Qualifications

·  Secondary School Graduate. University graduate a plus
·  Fashion / retail / luxury background definitely an advantage
·  Minimum 2 years experience in managing a team of no less than 5 members
·  Fluent in English and local language, Mandarin a plus
·  Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL