Client Digital Executive (5-month contractor)

Job description

·  CRM Operation
·  Utilizing the CRM system to analyze client data and assist in implementing campaigns that enhance customer engagement, retention, and satisfaction.
·  Responsibilities include supporting the execution of targeted marketing initiatives across multiple touchpoints, generating monthly client performance reports, and collaborating with the client insight & data team.

·  Omni Client Experience
·  Online & omni touchpoint sales and client data analysis
·  Sales & Client data preparation for report and meeting.
·  Auto data flow and report building for business long-term usage.

·  Digital Operation
·  Execution of the translation workflow collaborating with agency, communication, marketing, and CRM team to ensure translation quality and meet delivery timeline.
·  Brand.com product merchandising optimization, including product listing page maintenance and operation.
·  Brand.com on-site search setting and optimization based on campaign and market trend study to elevate client .com experience.