Cashier

Job description

The cashier will provide excellent service to customers, supporting the boutique team in completing daily transactions, within an image conscious environment where teamwork, trust respect and care for each other are key factors.

Key Responsibilities:

·  In charge of managing the Point-of-Sale system at designated hours (based on shift)
·  Ensure transactions are completed in an accurate, timely manner
·  Check all conditions of credit card such as customer signature at the back of the card, the signature on pay slip
·  Compute and record totals of transactions at the end of day
·  Run and batch report during closing (whenever being assigned for late shifts)
·  Ensure there is sufficient float money before store opening
·  Count money in cash at beginning of each shift to ensure that amounts are correct and adequate change is available
·  Issue sales invoices. Obtain approval from Supervisor for issuance of refunds and credit notes.
·  Co-ordinate with other division in the company and third party in case there is any problem about the payment.
·  Monitor all documents keeping in DATA SAFE company when necessary
·  Monitor QUOTA by categories by checking history purchase of all transactions before issuing an invoice to client. Alert and inform FA / BTQ Sup / BM immediately if any issue.
·  Monitor inventory of transaction supplies (e.g. sales memo, carbon roll, invoice holders) and arrange for timely replenishment
·  Monitor inventory of VAT Refund form P.P10 and arrange for timely replenishment
·  Consolidate and submit VAT Refund report to CUSTOMS every month
·  Process CASH to BRINKS in each business day, ensure the accurateness of what duly filled in info to BRINKS, for the opposite situation, call to keep BRINKS informed as well when Boutique has no CASH sales
·  Settlement EDC Machine during closing (wherever and whenever being assigned for late shifts)
·  Monitor, in contact and to solve at first stage with EDC Machine company problems occurred during the day.
·  Professionally responds to calls directed to the boutique. Goes beyond the duty of a “mere” telephone operator – must do all possible to assist queries of customers.
·  Able to provide to the customer basic product information on call when customer has queries
·  Answer and follow-up customer complaints/comments to the boutique
·  Inform SUP + RSA about product reservation upon customer’s request
·  Report to PIC of boutique (BM, SUP) regarding major complaints and important communication issues from customers (daily/weekly/monthly)
·  Fill-in and complete customer data in POS whenever change or update is made. (In case iPad registration deals with some problems).
·  Follow procedures set to prevent theft / fraud in boutique and prevent security breaches
·  Raise up concerns for discussion where necessary
·  Maintain clean and orderly Point-of-Sale
·  Actively participate in regular meetings to optimize teamwork and problem solving initiatives (morning briefings, monthly meetings)
·  Train new comers on the Point-of-Sale system

Qualifications

·  Minimum Secondary School Graduate. 
·  Retail Luxury Fashion background is a plus
·  Minimum 2-3 years’ experience in Boutique in related field
·  Able to work in an organized manner with excellent customer service skills
·  Meticulous and detail oriented
·  Able to work independently to support the sales team within a fast paced environment
·  Excellent written and spoken communication skills
·  Strong with numbers is a MUST
·  Disciplined and honest
·  Able to withstand retail working hours and work on weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.