Care & Repair Advisor

Job description

Location: Holt Renfrew CHANEL Boutique Yorkdale

Responsible: Operations Manager

Contract : Permanent, full time

Your Role @ Chanel

As part of the Yorkdale boutique team, you will be the face of the Care & Repair department, you will ensure every client enjoys a seamless, luxurious after-sales experience. From welcoming clients into our dedicated after-sales space to collaborating with skilled artisans and seamstresses, you will provide tailored solutions that reflect CHANEL’s commitment to excellence.

Your responsibilities include managing client consultations, assessing repair needs, and executing express repairs, while also overseeing back-of-house operations such as repair logistics, spare part orders, and stock organization. With every interaction, you will embody CHANEL’s dedication to craftsmanship, innovation, and exceptional service.

Your Impact @ Chanel

·  Provide an elevated client experience by welcoming clients into the Care & Repair space, understanding their needs, and guiding them through tailored repair solutions.
·  Timely and accurate completion of all CASS administration, adhering to Boutique/Department store procedures and policies as appropriate ensuring repairs are sent to the relevant workshops within the company guidelines
·  Must be able to diagnose the reason for the product being returned and provide an appropriate solution
·  Perform both express repairs and minor technical repairs on leather goods and costume jewelry (client and stock) according to company repair standards
·  Manage all spare part orders and inventory for the boutique 
·  Establish and maintain strong customer relationships by responding promptly and appropriately
·  Deliver training to Fashion Advisors on CASS and CHANEL & Moi philosophy in the boutiques  
·  Conduct regular audits, share insights on quality issues, and liaise with the Boutique Management team to address client concerns with empathy.
·  Develop and maintain expert standards of product knowledge, and approach every client request with an in-depth understanding of CHANEL’s collections, ensuring tailored solutions for each unique need.
·  Plan your daily tasks with care and actively participate in team meetings to contribute to shared goals.

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you bring

·  Strong communication skills, with an outgoing and approachable demeanor.
·  Exceptional attention to detail and a problem-solving mindset.
·  Genuine passion for craftsmanship and an interest in luxury clientelling.
·  A solid understanding of luxury leather goods, costume jewelry, and RTW garments, or a strong willingness to learn.
·  Confidence in using technology to streamline processes and manage workflows.
·  A proactive attitude, with the ability to collaborate effectively and contribute ideas to the team.
·  Empathy, active listening, and a client-first mindset that ensures every interaction feels personalized and meaningful.
·  A positive, open mindset and flexibility in adapting to changing priorities.
·  Strong organizational skills, with the ability to plan tasks efficiently and meet deadlines.

What you’ll gain

·  A meaningful role in enhancing the Care & Repair experience, ensuring every client interaction reflects the values and vision of CHANEL.
·  A dynamic environment that nurtures curiosity, creativity, and long-term personal and professional development.
·  The opportunity to be part of an inclusive team that values diverse talents, perspectives, and contributions.
·  A chance to deliver excellence in a role that deepens client relationships and reinforces CHANEL’s reputation as a leader in luxury.
·  The privilege of representing a brand that prioritizes the long-term success of its people, fostering an environment that celebrates collaboration, craftsmanship, and innovation.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC.  welcomes all applicants for this position. We are committed to fair and accessible employment practices.  Accommodations are available upon request for candidates with disabilities throughout the recruitment process.