Boutique Manager, Fragrance and Beauty

Job description

Boutique Manager, Fragrance and Beauty

Domain: Retail

Activity: Fragrance & Beauty

Contract Type: Permanent Local Contract, Full-time

Location: F&B boutique Magasin Odense

Company: CHANEL DENMARK

As the Boutique Manager, you will be responsible for the day-to-day sales and operations of our F&B Boutiques in Magasin Odense. You will have a significant focus on establishing a world-class service and selling culture, ensuring high standards of client experience. In addition to possessing strong management skills, you will be a pro-active and a proven leader who will inspire the team and clients on the shop floor. You understand the intangible value of being a role-model, acting in a courteous, professional, and knowledgeable manner and present a positive energy and foster a spirit of team collaboration. You have a sense of pride working for Chanel and passionately uphold our standards, our objectives and our vision to re-imagine the Chanel beauty experience.

The Boutique Manager will be focused on the following primary areas:

LEADERSHIP

Coaching, communication & individual development

·  Lead by example on the selling floor, demonstrating state of the art client engagement and selling techniques  
·  Coach and inspire the team daily, create a positive and joyous atmosphere.
·  Develope action plans and put in motion individual projects to ensure the success of each employee.
·  Drive and follow up on performance indicators for each employee, provide regular feedback and follow up
·  Develop and empower the employees, by demonstrating active listening and empathy, ensuring continuous motivation
·  Side by side coaching on service rituals, application techniques and all facets of the “Art of Relation”
·  Communicate the individual- as well as team objectives clearly
·  Address and resolve staff issues in a professional manner and in accordance with Chanel standards, policies, and procedures
·  Perform daily team briefs.

DRIVING THE BUSINESS

·  Through your leadership implement storytelling, cross, link, and up-selling techniques.
·  Perform gap analysis on performance, KPI’s and business mix and put in motion the necessary actions, in close collaboration with Retail Manager and Retail Learning & Development Trainer
·  Integrate a strong focus on sell through of campaigns, novelties, one shots and “watch list” items to secure high rotation rate
·  With a strong focus on KPIs as performance indicators you will consciously and dedicatedly strive to optimize performance on:
·  Conversion Rate
·  Units per Transaction (UPT)
·  Price per Unit (PPU)
·  Average Basket Size
·  Clientelling KPIs

BRAND IMAGE & CLIENT EXPERIENCE

·  Create true loyalty to the brand by ensuring the teams success and knowledge in client discovery, capture rate and clientelling
·  Build the future by close follow up on clientelling KPI’s
·  Act as a brand ambassador to all audiences by protecting and defending the brand image in all aspects of your work
·  Enforce personal image guidelines within the team in a reasonable, constructive, and respectful manner by implementing a uniform calendar
·  Create a welcoming environment that consistently delivers exceptional customer experiences based on CHANEL’s Client Service Values
·  Set high standards in all aspects of client experience and actively link the product discovery to CHANEL history and values
·  Address and successfully resolve client inquiries according to CHANEL standards
·  Swiftly spot and effectively correct non-compliance of CHANEL image to prevent future recurrences
·  Ensure the boutique environment is always in its optimal condition, putting in place routines for maintenance and cleaning together with Floor Supervisor & VM responsible.
·  Communicate the importance of protecting the CHANEL image to the boutique team

OPERATIONAL EFFICIENCY

·  Building and managing the scheduling for all boutique staff, taking into account the general rules of scheduling and match to traffic
·  Review, adjust and approve bi-weekly replenishment orders and novelty forecasts.
·  Monitor and manage the boutique inventory to secure optimal stock coverage.

All “Special Movements” (inputs and outputs) are to be finally approved and signed by the BM

·  Perform cycle counts and ensure timely reporting to Finance Department
·  Report in a timely manner the monthly report on discounts.
·  Ensure compliance of all retail operational procedures i.e. opening and closing procedures as well as the Golden Rules.