Technical Lead – Voice Biometrics

Job description

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office.

Required qualifications to be successful in this role:

• Design and implement voice biometric solutions using Nuance for secure and frictionless customer authentication.
• Architect and deploy Genesys Cloud / Engage CCaaS solutions, including routing, IVR, call flows, and digital engagement.
• Integrate Nuance voice biometric systems with Genesys Contact Center infrastructure.
• Work with cross-functional teams (security, compliance, application development) to ensure seamless end-to-end deployments.
• Optimize existing IVR flows and implement enhancements to improve customer experience and security posture.
• Monitor system performance and provide Tier-3 support for production issues related to voice biometrics and CCaaS.
• Collaborate with vendors like Nuance and Genesys to resolve issues and drive innovation.
• Develop technical documentation, solution design documents, and SOPs.
• Stay updated on the latest advancements in voice authentication, CCaaS, and conversational AI.

Skills:

·  Artificial Intelligence
·  Biometrics Collections
·  Deep Learning
·  Security Infrastr Service Ctr
·  Financial Services

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.