System Administrator Assistant - Tucson Passport Center

Job description

Job Description

System Administrator Assistant - Tucson Passport Center

Position Description
he Systems Administrator Assistant (SAA) position is an IT generalist position that provides day-to-day operational support for Windows 2008/2012 Server, Windows 7 workstation, end-user desktop support within a DoS Passport Book Production Facility (BPF). The SAA, under the direction of the Systems Administrator, will answer help desk calls and act as a liaison between local government and contract staff, providing Tier2/Tier3 support. Desktop support includes, but is not limited to, TDIS-PD, MS Office 2010, MS Access 2010, Adobe Acrobat, Symantec Endpoint Protection software, MS Sharepoint and other DoS-specific client and web-based applications. Your future duties and responsibilities
Per direction from the Systems Administrator, SAA will implement agency and Department of State management policies, security policies and procedures, and operating procedures as defined by Passport Services, Passport Systems, Consular Affairs, and other bureaus or offices (e.g. Diplomatic Security, Information Management Liaison, etc.). Performance of various tasks and major assignments related to Passport production operations and/or the Passport systems network operations including, but not limited to, adjusting site configurations to meet changing compliance requirements; managing site security configurations; coordinating with site management upcoming or ongoing site audits or inspections; and working with agency management to streamline and optimize system operations balancing system security, system operations, and workflow requirements.

Working under the direction of the on-site System Administrator regarding adjustments to production workflow, adjustment to user actions or reactions to system operations, and may need to adjust various workstation operations or configurations to accommodate changes in system requirements, changes in security requirements, or changes in network or site configurations. With the concurrence of site management, adjust maintenance schedules and/or ordering of repair parts with the hardware technician to optimize or facilitate improved workflow operations for limited periods of time. Required qualifications to be successful in this role
- Associate Degree in a related field or a technical certificate from and accredited college or university
- Minimum three (3) years proven hands-on PC troubleshooting or technical support within the last 3 years
- Minimum two (2) years experience with LAN/WANs, micro-computer communications, and Windows AD within the last 3 years
- Administration, to include network programming language, and DBMS software
- Extensive troubleshooting and user support experience in a MS Windows environment
- Good understanding of Windows Operating System and MS-Office applications
- Good understanding of scanning software and devices
- Ability to work independently
- Able to lift and carry 35lb, boxes and/or equipment
- Ability to successfully complete a Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment
- Possession of an INTERIM SECRET security clearance is required to begin employment; Ability to maintain a SECRET security clearance is required for continued employment
- US Citizenship is required

Additional Requirements:

- Must have an Associates Degree AND a minimum 3 years directly related experience
- Able to lift and carry 35lb, boxes and/or equipmentDesired knowledge, skills, abilities, and competencies:

- An advanced degree in a related field.
- Experience in working with the Government.
- Experience in training and writing documentation Build your career with us.

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Skills

Reference

600021