Sr. IT Release & Support Specialist

Job description

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 4 days per week - subject to change at any time. 

We are seeking a versatile IT Release & Support Specialist who can efficiently handle release management and IT operations tasks, while also contributing to development support and quick maintenance fixes. This is a unique role combining operational excellence, ITIL-based service management, and hands-on development support.

Your future duties and responsibilities:

.     Manage and coordinate software releases across environments, ensuring timely and smooth deployment.
.     Handle IT requests including capacity requests, infrastructure enhancements, and network-related tasks such as firewall changes, IP whitelisting, and access configurations.
.     Collaborate with cross-functional teams to ensure successful completion of IT tasks and changes.
.      Utilize ITIL best practices and ServiceNow for incident, change, and service request management.
.      Participate in quick development support and maintenance fixes as needed.
.      Lead meetings, coordinate discussions, and ensure focus on outcomes and deadlines.
. Communicate effectively with stakeholders across technical and non-technical teams.

Required qualifications to be successful in this role:

Must have Qualifications & Skills:
.        Strong understanding of ITIL processes and ServiceNow usage.
.        Experience in release management, infrastructure requests, and network configurations.
.        Basic understanding of software development and ability to assist in quick fixes.
. Excellent communication and stakeholder management skills.
.        Ability to lead meetings, drive tasks to completion, and focus on results.
.        Self-motivated, adaptable, and comfortable working in a hybrid operational/development support role.

**CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000–$130,000. This role is an existing vacancy.

Skills:

·  Financial Services
·  ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.