Software Engineer - IVR

Job description

Job Description

Software Engineer - IVR

Position Description
First level Applications Development, configurations and testing professional, representing the most common entry point into the organization. Performs routine activities like Configuring Agents, Places, Lines, Queues in Genesys, Cisco, Verint platforms, CCPulse, CCAdvisors Workspaces, views, reports, Verint WFO configurations for Call recording and WFM point of view and so on. Focuses on learning and acquiring work skills/knowledge in the Applications Configuration and testing field.

Your future duties and responsibilities
• 2-4 Years of experience in Contact center and IVR products
• Exposure on configurations of Voice Systems on different platforms like Cisco UCM, Cisco Unity, Genesys Voice Portal and Verint WFM.
• Strong knowledge on Genesys Products like GA, GAX, CCPulse, CCAdvisors, Callback, WDE and Verint WFO.
• Responsible for Functional analysis, configuration changes, testing, documentation and so on.
• Need to have strong analytical and problem solving skills.
• should be flexible in working hours for Onshore-Offshore coordination.

Required qualifications to be successful in this role
• Primary Skill: Configuration and Testing of Voice & Contact Center Systems like Cisco CUCM & Unity, Genesys Voice Portal, Callback, Verint WFM & Call Recording solutions.
• Secondary skill: Genesys Products like GA, GAX, CCPulse, CCAdvisors, Callback, WDE and Verint WFO, Callback & Survey, Manual testing
• Need to attend Onsite/Client calls on a daily / weekly basis. Having good communication & presentation skills is highly desirable.
• Critical thinking and analytical skills to automate any repeatable manual tasks.
• Need to pay attention to details and quality of the deliverables

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Database
·  Manual Testing
·  Genesys Cert Prof Developer

Reference

659741