Smart hands - Hardware Troubleshooting, Repair, Installation

Job description

Job Description

Smart hands - Hardware Troubleshooting, Repair, Installation

Position Description
We are looking for a proactive individual with a strong sense of ownership to be responsible for the troubleshooting, repair, installation, and upgrade of Servers, Computer desktops, Notebooks, workstations, printers, peripherals as well as associated operating systems and application software.

This role also offers the opportunity to be involved in Network and telephony related projects Your future duties and responsibilities
• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Server and Desktop level.

• Perform hardware warranty and non-warranty repairs of server, desktops, notebooks, and printers

• Perform complex moves, adds, changes of computer equipment

• Perform complex hardware and/or software upgrades to existing equipment

• Perform advanced network connections for desktops and printers

• Provide hands and feet support to assist in issues resolution on LAN/WAN equipment including Firewalls, routers, Wireless access points, card swipe devices, UPS, WAN accelerators, and appliances, Netscout TAP.

• Perform IMAC (installation, move, add, change) or de-installation requests on LAN/WAN equipment including Firewalls, routers, switch, wireless access points, card swipe devices, UPS, WAN accelerators and appliances, Netscout TAP.

• Resolve or assist in resolution of technical network issues, work with 2nd and 3rd level support teams or external vendors

• Complete cabling or Bixing requests according to client specifications

• Perform end-user phone IMAC, support and configuration

• May be required to work with third party suppliers to maintain client equipment and assist in coordinating repairs as required

• Assist in development and update of procedures and documentation

• Perform Asset Management Required qualifications to be successful in this role
• LAN/WAN knowledge and experience with routers, switches, firewalls, UPS, WAN accelerators

• Experience with Avaya, Cisco and PBX equipment

• Strong Troubleshooting and network resolution skills

• Organization and good management of priorities;

• Strong sense of urgency;

• Leadership;

• Initiative and autonomy.

• Knowledge of ITIL is an asset Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Smart hands

Job Description
This main position will be responsible for the troubleshooting, repair, installation, and upgrade of Servers, Computer desktops, Notebooks, workstations, printers, peripherals as well as associated operating systems and application software. The technician will also perform some task for Network and telephony. Your future duties and responsibilities
Responsibilities:

• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Server and Desktop level.

• Perform hardware warranty and non-warranty repairs of server, desktops, notebooks, and printers

• Perform complex moves, adds, changes of computer equipment

• Perform complex hardware and/or software upgrades to existing equipment

• Perform advanced network connections for desktops and printers

• Provide hands and feet support to assist in issues resolution on LAN/WAN equipment including Firewalls, routers, Wireless access points, card swipe devices, UPS, WAN accelerators, and appliances, Netscout TAP.

• Perform IMAC (installation, move, add, change) or de-installation requests on LAN/WAN equipment including Firewalls, routers, switch, wireless access points, card swipe devices, UPS, WAN accelerators and appliances, Netscout TAP.

• Resolve or assist in resolution of technical network issues, work with 2nd and 3rd level support teams or external vendors

• Complete cabling or Bixing requests according to client specifications

• Perform end-user phone IMAC, support and configuration

• May be required to work with third party suppliers to maintain client equipment and assist in coordinating repairs as required

• Assist in development and update of procedures and documentation

• Perform Asset Management Required qualifications to be successful in this role
REQUIREMENTS :

• LAN/WAN knowledge and experience with routers, switches, firewalls, UPS, WAN accelerators

• Experience with Avaya, Cisco and PBX equipment

• Strong Troubleshooting and network resolution skills

• Good communication skills, both oral and written

• Language: English, both oral and written;

• Teamwork;

• Organization and good management of priorities;

• Strong sense of urgency;

• Leadership;

• Initiative and autonomy.

• Knowledge of ITIL is an asset Donnez un élan à votre carrière.

Le secteur des technologies de l’information (TI) connaît une période extraordinaire. La transformation numérique des organisations continue de s’accélérer, et CGI est au premier plan de ce changement. Nous accompagnons nos clients dans leur démarche numérique et offrons à nos professionnels des opportunités de carrière stimulantes.

La réussite de CGI repose sur le talent et l’engagement de nos professionnels. Ensemble, nous relevons les défis et partageons les bénéfices issus de la croissance de notre entreprise. Cette approche renforce notre culture d’actionnaire-propriétaire ainsi, tous nos professionnels bénéficient de la valeur que nous créons collectivement.

Joignez-vous à nous pour prendre part à la croissance de l’une des plus importantes entreprises indépendantes de services en technologies de l’information (TI) et en gestion des processus d’affaires au monde.

Pour en savoir davantage à propos de CGI : www.cgi.com.

Les candidatures non sollicitées provenant de cabinets de recrutement ne seront pas retenues.

CGI favorise l’équité en matière d’emploi. De plus, CGI s’engage à offrir des accommodements aux personnes handicapées, conformément à la législation provinciale. Veuillez nous indiquer si vous vivez avec un handicap nécessitant la mise en place d’accommodements raisonnables dans le cadre de notre processus de recrutement, nous collaborerons avec vous pour répondre à vos besoins.

Skills

Reference

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