Service Desk Technical Analyst

Job description

Position Description:

Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world.

Our Service Desk Technical Analyst support a wide range of organisation's such Council Workers supporting major cities, Government agencies and large UK commercial businesses.

What you’ll be doing day-to-day:

You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
You must have good written communication skills as you will need to log calls accurately via bespoke applications.
To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.

You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.
You will have excellent knowledge of Microsoft Operating Systems and Applications.

Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous but not essential
Starting Salary/Benefits
• £23,500 - £24,750 per annum, including 25 days’ annual leave plus Bank Holidays
• Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more.
• Hybrid working – 2 days in the office, 3 days at home.

Skills:

·  Customer Service & Support
·  Process Management
·  Telephony

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.