Service Desk Manger

Job description

Position Description:

Service Desk Manger

Position Description
Service Desk Manger
Exp: 8-15yrs
Work Environment: 24X7 operation, EST
Location: Bangalore, Electronic City office, 5 Days Working from office.

Your future duties and responsibilities
IT Service Desk Team, Operations and Customer Management
Service Delivery Management.
Experience in configuring and managing omnichannel cloud contact center as a service.
IT for retail industry.

Required qualifications to be successful in this role
Primary Skills IT Service Desk Team, Operations and Customer Management
Service Delivery Management
Secondary Skills Managed service solutions for Omnichannel Service Desk
Management Consulting
Experience At least two years in this role, serving ≥25 IT Service Desk frontline analysts
Prerequisites:
ITIL foundation certified.
At least two years' experience as operations lead or delivery manager of an offshore IT service desk function.
Experience with multinational and multilingual teams across several time zones.
Preferred:
SDI or HDI certification.
Experience in configuring and managing omnichannel cloud contact center as a service.
IT for retail industry.

Skills:

·  English
·  Incident Management
·  RTAC (Remote Desktop)
·  Service Request Management
·  Management Consulting

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.