Service Delivery Manager- Energy & Utilities

Job description

Position Description:

Are you a natural organizer with expertise in cloud technologies and the ability to inspire and engage people?
How about taking a role in the energy transition and contributing to the ambitious EU climate agenda?
As a Service Delivery Manager in the Energy and Utilities, you’ll be the primary point of contact for our customers' IT services, playing a key role in their transformation toward service excellence.

Your role in our team
- Advise new and existing clients throughout the entire IT service lifecycle—from planning to implementation and operations—enhancing the quality and efficiency of their IT services and applications.
- Manage risks and ensure service levels by implementing measures during regular service reviews and governance meetings.
- Develop and implement solutions to better integrate services into the application landscape of our clients.
- Lead diverse and partially virtual teams and advance the tools and methodologies in use to stay aligned with cutting-edge technologies.

How you strengthen our team
- Significant experience as a Service Delivery Manager.
- A strong understanding of risks, costs, and outcomes related to IT services.
- Solid knowledge of (cloud) infrastructure operations and components.
- Experience with tools (ex. Azure DevOps, Azure Monitor) and methodologies (DevOps, ITILv4, SAFe).
- Exceptional customer orientation and interpersonal skills.
- Fluent in FR or Dutch and English.

A pre-employment screening is part of the application process

Why CGI?
CGI is one of the world's largest IT consultancy companies. Our people keep Belgium running. Government institutions, banks, infrastructure organization's, energy and utilities, manufacturing and life sciences companies are CGI's clients . We work on interesting projects that touch the everyday lives of millions of people. We have a regional presence, reinforced with global domain expertise, our ecosystem and colleagues spread across the globe.

We are proud of the impactful projects we make a success together with our colleagues.

At CGI, we value diversity and inclusion as it not only promotes collaboration, but also often leads to better results. We look forward to your contribution to our team!
Working in small self-managing teams consisting of experts in your field.
- Directing your own career with the space to keep developing yourself.
- You work with the latest technologies.
- An excellent salary and attractive fringe benefits
- An immediate permanent contract
-- And the opportunity to become a CGI shareholder

Join our team of experts and apply now!
Questions about the position? Ask them to Emmanuel Boucquey, VP Energy and Utilities, via emmanuel.boucquey@cgi.com .
For more information about the application procedure, please contact recruiter Fabienne Philips fabienne.philips@cgi.com

We do not collaborate with external recruitment agencies. Therefore, unsolicited acquisition is not appreciated.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.