Second Line Application Support

Job description

Position Description:

We are looking for members to join the Wales Application Delivery Centre’s Second Line Services Team. This is an excellent opportunity for junior members to gain experience of working within an shared service Applications Management team, with exposure to a range of clients, activities and technologies. Necessary training and knowledge transfer will be provided along with an opportunity to work with our experienced AM consultants.

Requirements will be varied and may include:

• Functional user support across a range of clients and applications systems;

• Running agreed business processes/jobs on behalf of clients;

• Proactive system monitoring/checking with follow-through on remedial actions;

• Fast turnaround of simpler / repeat AM incidents with support from our third line teams;

Qualifications Mandatory:

*Either:

- A technical degree with relevant work experience,

- Technical, analytical or service desk work experience, or

- Experience as a business IT “super-user” with an aptitude and interest for moving into an AM support role;

Skills Required:

• Good customer facing skills - the ability to talk to business users and understand their issues will be key;

• Proven communication skills - will need to accurately record and communicate issues and resolution progress;

• A flexible, proactive, “can do” attitude - willing and able to own issues through to a timely conclusion or hand-over to another party;

• Interest in taking forward a career specialising in Applications Management.

• Some experience in SQL, Network Configuration

Advantageous:

• Experience of using Remedy or similar IT Service Management tools;

• Experience of common technologies and tools (e.g. Sharepoint, SQL, MS Access, SAP, Oracle ERP, Networking (security & configuration), XML etc.;

• Experience of working and delivering to agreed service levels.

Other Information

Clearance: SC Clearable

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.